You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

video playback not working properly after update to Monterey 12.3

Has anyone got the same problems with the video playback on a MacBook Air (2017) after updating to Monterey 12.3?


Hopefully there will be a fix really soon!

MacBook Air 13″, macOS 12.3

Posted on Mar 28, 2022 10:25 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 29, 2022 4:40 AM



1 - Suggest restarting in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Does the issue present in this mode ?


3 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


4 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.


5 - If the issues is still presented - advise

Similar questions

4 replies
Question marked as Top-ranking reply

Mar 29, 2022 4:40 AM in response to robbert275



1 - Suggest restarting in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Does the issue present in this mode ?


3 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


4 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.


5 - If the issues is still presented - advise

video playback not working properly after update to Monterey 12.3

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.