Flex Gate Problem in MacBook Pro 16 inches 2019

Well, there's only 01 and a half years that I've bought my Macbook Pro 2019 16 inches and I'm a perfect mac owner: never hit, never drop, use protection case and etc. Suddenly from one day to another, my screen just appears with a glitchy grey vertical line (around 3 centimeters) depending on the angle I open the laptop. It's clearly a factory problem, but Apple just said I have to pay for fixing it. I've made some research and I think it's probably the flexgate/cable problem or something related to a bad contact/connection problem between the screen and the computer.


Is someone having the same problem? Shouldn't they, as a premium tech brand, help me with a solution? I'm really sad and disappointed.


MacBook Pro with Touch Bar

Posted on Mar 28, 2022 8:43 PM

Reply
1 reply

Mar 31, 2022 8:54 AM in response to RafaelBersan

RafaelBersan wrote:

Well, there's only 01 and a half years that I've bought my Macbook Pro 2019 16 inches

....probably the flexgate/cable problem or something related to a bad
contact/connection problem between the screen and the computer.


Check your coverage

My Support - Official Apple Support


Learn how to get your Mac fixed and how much it will cost. Mac Repair - Official Apple Support


Get your Mac ready for service - Apple Support Get your Mac ready for service - Apple Support




This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Flex Gate Problem in MacBook Pro 16 inches 2019

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.