Visual Studio for Mac install - Couldn't communicate with a helper application

I really am at wit's end with this issue. We have setup a fresh Mac Monterey installation. I have already installed Xcode 13.3 and now need to install Visual Studio. No matter which DMG I download from Microsoft I get the error below. I search and looked at countless pages with the error but so far all are for other products. I have already successfully verified the DMG image with the Disk Utility.


PLEASE help me to resolve this issue as it is a critical update that I need to make on a client's mobile app and the client stands to lose one of their biggest customers if not resolved.


What is the helper app being referred to. It would help if such errors were more descriptive and to the point and not so vague and generic.


Please note I am a novice on Mac so if logs are possibly needed I would need some guidance as to the how and where.


Posted on Mar 30, 2022 11:26 PM

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9 replies

Mar 31, 2022 10:12 AM in response to Neophyte1969

Neophyte1969 wrote:

I solved it by myself. Not really the way I would have wanted but I did a fresh install once again of Monterey and was able to install Visual Studio.

hats proves my point that it WAS mac related and not Microsoft related.


It proves that the app or its upgrade or its environment is unstable. Where that instability arises might be the app, or in some other local customization (add-on VPNs, add-on anti-malware, etc., can cause issues), or can be the platform.


If you want the instability addressed and want the app more reliable, best report these to and work with the app vendor.

Mar 31, 2022 9:48 AM in response to Neophyte1969

Neophyte1969 wrote:

Sir, with all due respect. Your answers are not helpful whatsoever. Rather than trying to help, you are trying to brush me off.


You are a developer. You develop apps. As a developer, you should and do expect to receive feedback reporte for those apps that you develop, too. Feedback including bug reports.


What would you think about receiving bug reports and enhancement requests for an app such as Microsoft Visual Studio sent directly to you? Probably some variation of “um, okay, but VSC is not my code”, right? That’s what you’re asking us.


The best spot for third-party app support is from the developers of those apps. From the folks that know the apps and the product best, and that have support forums and scripts and tooling and FAQs for the product. Which for the VSC IDE is Microsoft. Not the folks around here.


The errors occur on the mac so the natural assumption is that the Apple forums would have more experience with it than the MS forums.


The errors arise with a third party app operating on the platform.


As a developer troubleshooting an error, the best first presumption is that the error is in the app you’re developing, and not in the tools or in the platform. That’s certainly not always the case, but the app developer is in the best position to determine that and to localize the error, and to then provide a workaround or a fix, or to create a reproducer or otherwise work with the platform vendor toward a resolution.


Search this Apple forum for previous VSC questions too, then. Can’t say I’ve seen a question involving Visual Studio Code here at all; VSC questions are certainly fairly rarely posted here.


Visual Studio Code itself can be an interesting package to use and troubleshoot—I’ve used it on occasion—but it’s one that can sometimes also be fragile, and it’s an IDE that requires platform-specific customizations and tailoring. In the case of VSC on macOS, Microsoft provides those customizations for the Apple platforms. For other platforms where VSC is not supported by Microsoft, it’s usually then the platform vendor involved with VSC, or whoever ported VSC to that platform. For those cases, yes, you would want to involve whoever is supporting VSC for the platform. But in this case with VSC on macOS, that support is Microsoft and not Apple.


I have tried loading the images for various versions of Visual Studio as well as downloading them using different machines. The files are NOT corrupt and mac is NOT telling me what the issue is

I have tried using Catalina but can't load Xcode later than 12.4, hence the change to Monterey, and I have already wasted SO much time. Exactly why I totally HATE Apple products because nothing is straight forward. Trying to do the most mundane setup stuff, one first has to search the net for hours.


You’re starting in the deep end of this proverbial app-development pool, with an unfamiliar platform and an unfamiliar third-party development tool, and seemingly lacking some familiarity with the various parts and with who supports those parts, and what sure looks like a modicum of stress and/or frustration probably caused by the customer and/or by local management scheduling. (Most of us have been there too, for some combination of those factors if not all of them.)


App development using Xcode and Swift Playgrounds are more typical practice around here.


Current Xcode almost always requires current macOS, or sometimes allows one macOS version back.


Third-party app-development tools inherently start at somewhat of a deficit for platform-specific work too, particularly when working cross-platform, or with cross-platform app source pools. There are times when porting is such sweet sorrow.


Links…


VSC setup: https://code.visualstudio.com/docs/setup/mac


A (closed) VSC Monterey bug report, mostly posted to show how to collect data and how to report issues to the VSC team:

https://github.com/microsoft/vscode/issues/136260


I’d expect there’s a VSC forum for macOS either at Microsoft or maybe at Github, but haven’t looked for that.


And searching for stuff is a whole lot of typical app development and related learning, at least since those search engines first became available whether DEC’s AltaVista or otherwise or newer.

Mar 31, 2022 6:41 AM in response to Keith Barkley

Sir, with all due respect. Your answers are not helpful whatsoever. Rather than trying to help, you are trying to brush me off.


The errors occur on the mac so the natural assumption is that the Apple forums would have more experience with it than the MS forums. I have tried loading the images for various versions of Visual Studio as well as downloading them using different machines. The files are NOT corrupt and mac is NOT telling me what the issue is


I have tried using Catalina but can't load Xcode later than 12.4, hence the change to Monterey, and I have already wasted SO much time. Exactly why I totally HATE Apple products because nothing is straight forward. Trying to do the most mundane setup stuff, one first has to search the net for hours.



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Visual Studio for Mac install - Couldn't communicate with a helper application

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