Calendar events change date and time in Morocco during Ramadan time shift

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Level 1

5 points

Calendar events change date and time in Morocco during Ramadan time shift

When I create an event in Calendar on my iPhone, the synced event on my Mac shows up 2 days earlier at 11pm and until 11pm (whatever the original time set on my iPhone event). I have the same issue when doing it on my Mac first, it syncs 2 days earlier at 11pm on my iPhone. On iCloud website the events from 11pm to 11pm shows as 24h days events (from midnight to midnight).

This is only happening with new created events since March 27 when Morocco (where I am located) changed time for the Ramadan period. Exactly the same thing happened last year and I could not use my calendar for the entire Ramadan time shifting. It is obviously a problem linked to this automatic time difference.

Please note that all my devices are set to automatically detect and adjust time according to location, and that they all properly detect that I am in Morocco in the right timezone. There is no “time override”.

Please solve this strange recurring issue. From other posts on Internet I can see I am not the only one with this issue and there is no public solution! The only “Apple Community Specialist” that replied asked to contact Apple Support!!!

Posted on Mar 31, 2022 12:16 PM

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Answer 1

Best reply

horstms

Level 1

14 points

Apr 14, 2022 4:11 AM in response to adifrancesco

Hi, I also live in Morocco and am experiencing the same issue. Events are appearing two days early at 11pm on the iPhone when created on the mac and vice versa. All the regular measures (signing in and out of icloud, switching time zone support on and off, restarting all devices, etc., etc.) have been tried, to no avail. This is clearly a bug, which means contacting Apple Support is useless. Please fix the actual bug!

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Answer 2

Ben_Z1

Community Specialist

Apr 1, 2022 12:55 PM in response to adifrancesco

Hi there adifrancesco,

If your calendars are not syncing as expected on your Mac, follow the steps in the ‘macOS’ section here:

If your iCloud Contacts, Calendars, or Reminders won’t sync

Let’s also ensure your Mac is fully updated. This article explains how:

Update macOS on Mac

If this issue persists after looking over those, then we would recommend reaching out to Apple Support to get the best assistance going forward.

Get Support

Cheers!

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Answer 3

adifrancesco Author

Level 1

5 points

Apr 1, 2022 1:03 PM in response to Ben_Z1

As I said, all the settings have been checked and this is a recurring issue (that already happened last year when Morocco shifted its time for the ramadan period… and the issue disappeared when they switched back). I already spent hours (this year and last year) testing, reinstalling, updating, resyncing everything. This is a problem linked to an automatic timeshift from Morocco’s time database. Please forward the issue to the appropriate people.

Support by messages CAN NOT be reached from Morocco.

User “ducresus” reported the exact same issue without any answer:

Calendar syncing dates and times are diff… - Apple Community

This is a SERIOUS ISSUE. Calendar is useless now!!!

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Answer 4

adifrancesco Author

Level 1

5 points

Apr 14, 2022 5:38 AM in response to horstms

I confirm that Apple support or Apple supposedly geniuses from the Apple Store don’t understand and have no clue to solve the issue. They don’t know how to report the issue either. Other users like us are reporting the same issue for a couple of years now. This is OBVIOUS the etror is linked to the automatic time shift that Morocco uses during Ramadan. There is a lack of followup from Apple client services and an obvious lack of qulity control. I have been using iCal since its beginning and have years of events that I need to keep ongoing so a switch to a real professional solution is almost impossible. I end up being a prisonner of a bad system. Please Apple at least acknowledge the problem and forward it to soneone who will lnow hot to solve it !

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Answer 5

adifrancesco Author

Level 1

5 points

Apr 18, 2022 9:44 AM in response to horstms

Definitely UNSOLVED and still no news/comments/solutions from Apple. In the meantime many Apple users around me in Morocco confirmed having the EXACT SAME ISSUE and that their calendar is now totally useless. This lack of support is driving everyone crazy!

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Answer 6

horstms

Level 1

14 points

Apr 14, 2022 4:46 AM in response to horstms

I would obviously file the bug report myself but I am not a developer and don't know how to do that.

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Answer 7

horstms

Level 1

14 points

Apr 14, 2022 7:44 AM in response to adifrancesco

I have no idea why this issue was marked as solved because it's not. If anybody (perhaps somebody with developer/feedback assistant access from Morocco) could file a bug report that would be great...

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Calendar events change date and time in Morocco during Ramadan time shift

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