How to return the wrong Apple Pencil I bought?
Hi I purchased an iPad 9th gen and I ordered an Apple Pencil to go with it but I think I might have ordered the wrong one? How would I know as I’ve ordered the 2nd gen
[Re-Titled by Moderator]
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hi I purchased an iPad 9th gen and I ordered an Apple Pencil to go with it but I think I might have ordered the wrong one? How would I know as I’ve ordered the 2nd gen
[Re-Titled by Moderator]
You did purchase the wrong Apple Pencil. You should have purchase the First Generation Pencil for an iPad 9th Gen.
You have 14 days from date of purchase to return an item to Apple (assuming you bought it from Apple directly. See this link for returns --> Returns & Refunds - Shopping Help - Apple
If you purchased from a different seller, you'll need to contact them for their return policy.
You did purchase the wrong Apple Pencil. You should have purchase the First Generation Pencil for an iPad 9th Gen.
You have 14 days from date of purchase to return an item to Apple (assuming you bought it from Apple directly. See this link for returns --> Returns & Refunds - Shopping Help - Apple
If you purchased from a different seller, you'll need to contact them for their return policy.
If you ordered it at Apple Online Shop (and it hasn't been shipped yet):--> Viewing & Changing Orders - Shopping Help - Apple
or, if it has been already shipped, do not open it, and return it within 14 days (even at an Apple Store).
Yes, iPad 9th gen doesn't support Apple Pencil 2nd generation.
Regards
Giulio
How to return the wrong Apple Pencil I bought?