Drag and drop in Contacts

Hi MargoEdelfelt,

We see you're unable to drag users to a Contacts group. This link titled Create and change groups in Contacts on Mac has one piece of information that might apply:

"If the contacts aren’t added to the group, check if it’s a Smart Group—you can’t add contacts to a Smart Group."

If the group in question is not a Smart Group and you're still unable to drag and drop, try booting into safe mode using the steps in this link, and let us know if you can replicate the behavior there as well: How to use safe mode on your Mac

Best wishes.

MargoEdelfelt,

Thank you for confirming that. We see that you have macOS 12.2 tagged in your post, is that the version that is currently installed on your Mac? If so, you may want to update to see if this continues. The latest version of macOS Monterey is macOS 12.3.1.

You can update by going to the Apple Menu (  ) > System Preferences > Software Updates.

Update macOS on Mac

Have a good one!

Hi MargoEdelfelt,

We appreciate you working through those steps with us. So we're on the same page, is the group listed under "iCloud", "Smart Groups" or another email account in Contacts?

MargoEdelfelt,

With your Mac up-to-date and the issue continuing in safe mode, we recommend reaching out to support in your region. You can find all available options here: Get Support

Regards.