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None of my iTunes purchased movies will play in HD. I have checked my streaming and download settings, they are set to stream/download in the highest available quality. I've tried to stream/download the movies on my iPad Pro and MacBook Pro using the TV app. Both give me the same result, standard definition.
*The only movie purchases that will play in HD are the ones that are available in 4K Dolby Vision.
MacBook Pro 13″, macOS 10.13
Update: It looks like even the 4K HDR titles are streaming/downloading in standard definition as well! I just tried to play 'The Dark Knight' and 'Ratatouille' (both have the 4K HDR Dolby Vision tags) and they look awful! Not even 1080p. What is the deal?
Update: It looks like even the 4K HDR titles are streaming/downloading in standard definition as well! I just tried to play 'The Dark Knight' and 'Ratatouille' (both have the 4K HDR Dolby Vision tags) and they look awful! Not even 1080p. What is the deal?
Wtf. No response from apple. I’ve contacted support 3 times and all they can do is waste my time.
im so **** frustrated with apple lately. I have countless issues from all of my devices, MAJOR issues with iCloud, and this issue (which I’ve been having since 2015) HAS STILL NOT BEEN RESOLVED. apple does what they want- if you have a problem, don’t waste your time trying to get it resolved. You’re only options is to wait about 10 years and apple MAY OR MAY NOT resolve it with a software update.
Can someone from apple help? I can prove my issue better now that I’ve airplayed The Dark Knight (4K Dolby Vision) to my vizio’s airplay enabled tv. I am not using the Apple TV at all. The resolution has stayed at 480p throughout the entire movie AND Dolby vision is active. 480p and Dolby Vision is NOT a thing. It looks horrible. So, basically these movies are playing in 480p! On all of my devices. iPad Pro, MacBook Pro, Apple TV. I actually contacted apple support about this almost 3 years ago for the same exact issue and same exact movie. No help from them and I’m still having the same issue years later.
iTunes movie purchases, video quality
