New pair of airpods pro not connecting and won't reset

I've just got the airpod pros and I'm having trouble trying them to connect to my iphone.

After I took them out of the box, I put them to charge. When first plugged in, the light was already green. Although I left them for like 2-3 hours.


I tried putting them close to my phone with the lid open, nothing.


When I press and hold the back button, the led turns green for like 2 secs and then it flashes white for like 5-6 times. And that over and over again, no matter how many times I do this. Sometimes it's just the white flashing without the green turning on. I tried All kinds of things, like removing the airpods, putting them back in (Oh, and when I do this, no feedback. When I take them out or put them back in, the led doesn't light up any color). I tried reseting them but the "amber" color doesn't appear, just as I said green and white flashing. I tried cleaning everything (all bits of the charging parts).


I really don't know what to do anymore, any help ?

Posted on Apr 5, 2022 9:59 AM

Reply
4 replies

Apr 7, 2022 1:14 AM in response to TheLittles

They’ve finally randomly connected. No idea how, the case was in my pocket with the lid closed and randomly a connected pop popped up on my screen.

I have all the share audio, spatial audio features. (The noise cancellation doesn’t seem to work tho. When I switch between them there’s no sifference). And they don’t automatically disconect when I put them back in the case

Apr 5, 2022 6:53 PM in response to MzRoland

MzRoland Said:

"New pair of airpods pro not connecting and won't reset: I've just got the airpod pros and I'm having trouble trying them to connect to my iPhone. [...]I really don't know what to do anymore, any help ?"

-------


Troubleshooting AirPods Connectivity:


Start by wiggling it in your ear. No success? Charge these to 100%. If still not success, refer to the following...


Troubleshooting AirPod Connectivity:

A Few Thoughts to Try:

A. Visit Apple Support links:




B. Verify the Balance:

  1. Go to: Settings
  2. Tap: General
  3. Tap: Accessibility
  4. Scroll Down: to Hearing
  5. Adjust: the audio volume balance


C. Also, Clear Out Earwax:

How to Clean your AirPods and EarPods - Apple Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

New pair of airpods pro not connecting and won't reset

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.