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VioletNebula Author

Level 1

4 points

Unable to connect to any WI-FI, and mobile data isn’t working either.

My phone has been doing this crap for 2 days, All of a sudden- it won’t connect to any known or unknown Wi-Fi… like I’ll click on a Wi-Fi to connect too and it’ll act like it’s going to connect but it will just load.. and load, and load.

and as for my mobile data- it isn’t working period. I talked to my service provider and they told me everything on there end is in working order.. so they told me to come here for help.

please help

iPhone 6s, iOS 15

Posted on Apr 5, 2022 10:49 PM

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Best reply

Level 10

208,569 points

Posted on Apr 6, 2022 12:30 AM

Check the range of the mobile network, see this Apple article: If you see No Service or Searching on your iPhone or iPad

If you see No Service or Searching on your iPhone or iPad - Apple Support

Check also the Wi-Fi network, see the following Apple articles:

Connect to Wi-Fi on your iPhone, iPad, or iPod touch

Connect to Wi-Fi on your iPhone, iPad, or iPod touch - Apple Support

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

If your iPhone, iPad, or iPod touch won't connect to a Wi-Fi network - Apple Support

Recommended settings for Wi-Fi routers and access points

Recommended settings for Wi-Fi routers and access points - Apple Support

If you need help with your Wi‑Fi password

If you need help with your Wi‑Fi password - Apple Support

If you are out side home, see this Apple article: Use captive Wi-Fi networks on your iPhone, iPad or iPod touch

Use captive Wi-Fi networks on your iPhone, iPad or iPod touch – Apple Support (UK)

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2 replies

Best reply

Level 10

208,569 points

Apr 6, 2022 12:30 AM in response to VioletNebula

Check the range of the mobile network, see this Apple article: If you see No Service or Searching on your iPhone or iPad

If you see No Service or Searching on your iPhone or iPad - Apple Support

Check also the Wi-Fi network, see the following Apple articles:

Connect to Wi-Fi on your iPhone, iPad, or iPod touch

Connect to Wi-Fi on your iPhone, iPad, or iPod touch - Apple Support

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

If your iPhone, iPad, or iPod touch won't connect to a Wi-Fi network - Apple Support

Recommended settings for Wi-Fi routers and access points

Recommended settings for Wi-Fi routers and access points - Apple Support

If you need help with your Wi‑Fi password

If you need help with your Wi‑Fi password - Apple Support

If you are out side home, see this Apple article: Use captive Wi-Fi networks on your iPhone, iPad or iPod touch

Use captive Wi-Fi networks on your iPhone, iPad or iPod touch – Apple Support (UK)

Reply

Apr 6, 2022 12:32 AM in response to VioletNebula

Hi,

Force restart your phone.

Check this Force restart iPhone - Apple Support

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Unable to connect to any WI-FI, and mobile data isn’t working either.

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