Studio Display and Teams

Question

Studio Display and Teams

Wondering if anyone is having issues getting Teams to work with their Studio Display? I have had the monitor for a bout a week with no issues then suddenly today Teams audio and video became very choppy. I tried switching cables, switching ports, shunting from Wii to 5G, deleting and reinstalling Teams and nothing worked. I decided to use Teams on the MacBook Pro 16 (2021) it's connected to and it worked fine. Ended up contacting Apple support who said to reinstall MacOS which didn't help. I finally tried messing with the settings and if I use the MacBook Pro speakers the audio appears to be ok bt the camera freezes unless I turn it off then back on. Nothing new has been installed in the last day that should cause the issue. Any help would be appreciated.

Studio Display

Posted on Apr 7, 2022 4:23 PM

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Answer 1

Chris_C1

Community Specialist

Apr 8, 2022 2:10 PM in response to Chris Griffith1

Chris Griffith1,

Are you able to use your display mic, speakers and camera when on a FaceTime call? This will help you isolate the issue a bit further.

If you are able to use them on FaceTime, you'll want to reach out to app developer. Check out this article on how to: How to contact an app developer.

Take care!

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Answer 2

ASTRO24

Community Specialist

Apr 8, 2022 12:09 PM in response to Chris Griffith1

Hi Chris Griffith1,

If the audio works for other apps on your Studio Display, but the issue occurs only in Teams, you want to check your audio settings inside the Teams app as mentioned in Manage audio settings in a Teams meeting.

Regards.

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Answer 3

bbesspete

Community Specialist

Apr 8, 2022 2:45 PM in response to Chris Griffith1

Hey Chris Griffith1,

You've done some great isolation steps so far. We recommend reaching back out to Apple Support for a closer look: Contact - Official Apple Support

Cheers!

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Answer 4

Apr 8, 2022 12:54 PM in response to ASTRO24

I've been all up into those settings and, unfortunately, it didn't help. I had a Zoom call today and tried to use the display speakers, mic and camera and had some issues as well. The mic wouldn't work but the camera worked fine. Starting to wonder if it's a display software issue rather than Teams now.

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Answer 5

Apr 8, 2022 2:34 PM in response to Chris_C1

Great idea - I hadn't thought of fFaceTime. Seemed to be ok initially then my video froze and the person I called could never hear me. I checked and I was supposedly using the display mic and speakers

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Studio Display and Teams

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