scanning in 12.3.1

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Level 4

2,559 points

scanning in 12.3.1

So I have an iMac running 12.2.1 and a new Mac Studio running 12.3.1.

On the iMac, I can easily add my network printer, and from the Printer and Scanners System Prefs, launch the Scanning Software. Clicking on the printer in question in the left hand pane shows a PRINT and a SCAN menu item to the right, just as it has for years. Clicking on the Scan item brings up the scanner software.

On 12.3.1, I've added the same networked printer, but there is no "Print" and "Scan" menus to the right. What happened to the ability to Scan in 12.3.1?

Mac Studio

Posted on Apr 7, 2022 5:49 PM

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Answer 1

Top-ranking reply

Michael C. Blasco

Level 2

284 points

Apr 8, 2022 9:08 PM in response to Jeffrey Lee

Yes, you had it right. Wanted to confirm you were using the named printer description.

If you open Image Capture, is your printer listed?

And can you confirm you installed the software for your printer?

https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-WF-3540/s/SPT_C11CC31201

specifically:

ICA Scanner Driver v5.8.9 for Image Capture

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Answer 2

Apr 7, 2022 8:24 PM in response to Jeffrey Lee

You donʻt mention the brand of scanner/printer, but did you install all of the software for that printer onto your MacStudio?

And is the proper printer file selected when you added the printer? Iʻm on 12.3.1 and my Brother printer/scanner shows fine, and both Print and Scan buttons appear.

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Answer 3

Jeffrey Lee Author

Level 4

2,559 points

Apr 7, 2022 9:48 PM in response to Michael C. Blasco

It's a Epson WF-3540, and works perfectly with 12.2.1, just not 12.3.1

And for the record, my laptop which is also on 12.3.1 has the same issue as the Mac Studio, which only leads me to believe this is a problem with 12.3.1

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Answer 4

Jeffrey Lee Author

Level 4

2,559 points

Apr 8, 2022 7:02 PM in response to Michael C. Blasco

So while I THINK I understand your question, I'm not 100% sure that I do. In 12.3.1, just like in 12.2.1, I go to the System Preferences>Printers and Scanners, then press the "+" button. The system searches for printers(mine is connected via Ethernet), it finds my printer, I select it from the list(its the only printer in my network), and then at the bottom, where the "USE" popup is, my exact model name and printer is listed, so I just click ADD at the bottom.

I can print... but I can not scan.

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Answer 5

Jeffrey Lee Author

Level 4

2,559 points

Apr 9, 2022 6:03 PM in response to Michael C. Blasco

That got it working again. But I have to confess, this is the FIRST TIME I've had to ever download software for this printer since I bought it, almost 10 years ago, give or take a few...

Thanks for the tip... I'm guessing this software is normally included in Apple's OS, but just got missed in the last iteration.

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Answer 6

MartinR

Level 7

21,697 points

Apr 10, 2022 6:13 AM in response to Jeffrey Lee

Apple stopped distributing printer updates a few years ago (may have been around when Mojave or Catalina were released). You can understand there were thousands of printer makes & models around, many of which were old and had drivers that the printer vendors never updated for more current releases of macOS. It was also an ongoing struggle even to keep current printer models updated for new releases of macOS. Further, I believe that starting with Big Sur the only printer driver included in macOS is the basic Airprint driver.

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Answer 7

Apr 8, 2022 6:17 PM in response to Jeffrey Lee

Are the PPD files selected the same in 12.3.1 as the 12.2.1? Postscript Printer Description?

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scanning in 12.3.1

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