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User profile for user: lisafrombranford
lisafrombranford Author
User level: Level 1
16 points

Face ID not working iPhone 13 Pro

All of a sudden Face ID stopped working and I can’t reset it. When I try I get as far as my face in the frame and then it says to lower the phone or raise the phone and ultimately it ends with can’t view my face at all, despite my face being perfectly centered in the frame. I’ve done everything; there’s no anew updates to download, I’ve turned the phone off, tried to reset Face ID, cleaned the camera, etc. etc., everything I’ve read on the issue I w tried. Is anyone else experiencing this problem?

Posted on Apr 8, 2022 4:45 PM

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User profile for user: Smilin-Brian
Smilin-Brian
User level: Level 9
56,191 points

Posted on Apr 8, 2022 5:04 PM

â–· Update your iPhone. 📲


If that didn’t help, then try a Hard Reset:


  1. Press volume up (quickly)
  2. Press volume down (quickly)
  3. Press and hold the power button until the Apple logo ( ) appears


If that didn’t work, it could be a hardware issue. ⚠️


Get expert service and support at the Genius Bar.


▷ Call 1-800-MY-APPLE or get help here. 



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Question marked as Top-ranking reply
User profile for user: Smilin-Brian
Smilin-Brian
User level: Level 9
56,191 points

Apr 8, 2022 5:04 PM in response to lisafrombranford

â–· Update your iPhone. 📲


If that didn’t help, then try a Hard Reset:


  1. Press volume up (quickly)
  2. Press volume down (quickly)
  3. Press and hold the power button until the Apple logo ( ) appears


If that didn’t work, it could be a hardware issue. ⚠️


Get expert service and support at the Genius Bar.


▷ Call 1-800-MY-APPLE or get help here. 



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Face ID not working iPhone 13 Pro

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