Mail won't retrieve more than 10,000 emails in IMAP account

I've had an AOL email account that for years has been set up as an IMAP account in Mail. Since this week, it's limited the number of emails it will retrieve, so many have just vanished. However, I'm seemingly able to see all my emails when accessing them via webmail using a browser. Many times more emails are visible in the inbox when viewing the account using a browser.

I've rebuilt the account and also deleted and re-added the account. The email count remains limited to 10,000. When I look at "get info" for the email account, it states, "This account does not limit the space available to store your mail."

I've reached out to AOL. They say that because I'm supposedly able to view all my emails using webmail, the problem is not on their end and is most likely Apple Mail related.

What is occurring, and how can I restore functionality?

MacBook Pro 13″, macOS 11.6

Posted on Apr 8, 2022 11:10 PM

Top-ranking reply

Sophiawks_

Level 1

13 points

Posted on Jun 1, 2022 7:58 AM

So what fixed it for me (with AOL at least) was deleting the mail account on mac mail, then when adding the account back I selected add other account>mail account rather than selecting the AOL option. A customer service rep from AOL had me create a one-time password through AOL's website under settings & security (i believe gmail has an equivalent) and added the mail account with my usual email address and the one time password. Everything synced up with some time and im showing 80k+ emails.

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Mail won't retrieve more than 10,000 emails in IMAP account

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