iCloud login problem on Sierra, High Sierra? Try this.

My Notes weren't updating on my Macbook Air with High Sierra, so I logged out of iCloud to see if logging back in would fix it, only to find out that I couldn't log back in. Got all of the "Unknown" and "Not at this time, try later errors".


Short story, did all the things, but no success. iCloud is fine, other machines are fine, just not this one. Finally tried logging into iCloud on that machine with Safari and got a "Can't connect to iCloud Servers" error. Ruled out network problems and Firefox connected to iCloud just fine.


Turns out it was a certificate problem preventing this machine from connecting to iCloud. Following the advice in this thread fixed the problem and now iCloud is working correctly again. Download the Apple Intermediate Certificates as mentioned in the first post.


How I solved the Safari 13 and High Sierr… - Apple Community




Posted on Apr 9, 2022 1:11 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 21, 2022 4:03 AM

Download the Apple Intermediate Certificates


Apple IST CA 2 - G1 - This is a download link, the certificate will appear in your downloads folder.


  • Double click the downloaded certificate to install it in Keychain Access.


Try to log in to iCloud after that, should work.

85 replies

May 20, 2022 10:23 AM in response to pedrocaiano

Thank you pedrocaiano for adding that solution. I had not expired yet, and hoped I wouldn't, but was nervous when you posted you did. I just looked at my keychain, and I no longer have the Apple IST CA 2-G1 in listed (if I look for it on my computer, it says it exists, but has expired), but I have other certificates that don't expire for at least another year, so I think I had already selected to always trust when I installed. I hope I am in good shape for now.

Apr 10, 2022 5:37 PM in response to OldSchoolAdmin

I CANNOT thank you enough! 😀 My iCloud, iMessage especially on my older Mac running Sierra just simply stopped working out of the blue (iPhone, iPad, Watch was fine)


5 days of silly messages of "You can't sign in at this time" "Update password" prompts and "Change Password" - which I did 3 times. ALSO other sites stating deleting Accounts, SysPref, etc failed. This solved it!


Again, much much thanks!

Apr 15, 2022 5:30 PM in response to OldSchoolAdmin

THANK YOU! I was going nuts last few days. My 2009 MacBook Pro is running on MacOS 10.12. and was thinking if this iCloud thing doesn't resolve, then it's time get a new MacBook. however, I have old version of Photoshop and Lightroom that I have so much presets on. I just can't part with this almost 13 yrs told MacBook Pro yet! THANK You for everything and I hope the cert doesn't expire in a month or so.

Apr 20, 2022 11:02 AM in response to patrice289

I had this problem too. 3 days of complete stress as every attempt I made to solve it depleted my photos library (20,000+ photos disappeared). Thanks to this solution I luckily restored my photos and iCloud Drive. Very worried about the May expiration dates as I have also pasted this certificate into my iMac running Catalina which was also locked out of iCloud. Also despite restoring the operating system on my Catalina iMac and Sierra MacBook one of my most important apps no longer works (Tascam us-16x08 Panel Settings app) just will not load at all so not sure if it’s a connected issue or not but too much of a coincidence. My iMac ended up full from iCloud storage with only 17gb free, simply locked up at almost every key stroke. Pretty sure this is apples underhand way of forcing OS and hardware upgrades, I had no certificate expiration warnings at all, very unhappy with apple (paying too whack for 2tb iCloud storage) with lousy customer support.

May 21, 2022 1:43 PM in response to patrice289

That's sorta BS of them. I have some Macs that I will not update because I will lose software that I use regularly and can't replace. I have other Macs that I can update. There is no reason to cut off the older computers functionality. That said, I don't use iCloud for almost anything (for good reason). I just push messages from my phone to my other devices so I don't have to carry my phone around everywhere, and it's easier to type on a computer. On some devices, that, and Find My Mac, are the ONLY reasons I need to keep them logged into my account. This certificate allows me to keep doing those two things.

May 21, 2022 7:28 PM in response to pedrocaiano

Tried appleistca2g1_bc.cer and it did not work.

I updated one of my machines from OSX10.13.3 to OSX10.13.6. still not working so i'm signing it out of iCloud then back on and see if that works. Is taking a long time... still waiting a few hours for it to save a copy of everything to my Mac before signing out. I'll let it run overnight.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iCloud login problem on Sierra, High Sierra? Try this.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.