New iPhone
Bought a iPhone 11 but it's locked what do I do
iPhone 11
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Have you bought 2nd hand?
Each Apple device is linked/associated with an Apple ID of the person who did the setup.
Activation Lock prevents anyone who is not the owner from using this iPhone.
To unlock the Phone, you need the Apple ID and password of the previous owner, that were used during set up.
Apple cannot help you.
See the following Apple articles:
Activation Lock for iPhone, iPad, and iPod touch
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
How to remove Activation Lock
How to remove Activation Lock – Apple Support (UK)
See also -> The All Too Common SAD Reality of Buying … - Apple Community