Sound issues when paired with Bose SoundLink

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Level 1

58 points

Sound issues when paired with Bose SoundLink

I have a Bose SoundLink Mini that started making a tinny/staticy noise today when there's a drum beat in the song. This started after upgrading to Monterey 12.3.1. thought it was a hardware issue with the SoundLink, but it's only doing this when connected to my MacBook Pro. If I connect it to my iPhone, it doesn't do it. I reset the SoundLink and unpaired all devices, as well as restarted the MacBook Pro, and it's still doing it. It's something about the combination of the Bose device and my MacBook. My mic is not using the SoundLink. Any thoughts?

MacBook Pro 13″, macOS 12.3

Posted on Apr 13, 2022 7:35 AM

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Answer 1

karina184

Community Specialist

Apr 14, 2022 8:34 AM in response to summersoul

Hey summersoul,

Ensure that the correct speakers are selected in the Sound Output tab. You can check this by clicking the Apple menu > System Preferences > Sound > Output or you can follow these steps: Change the sound output settings on Mac - Apple Support. Also, does the sound issue happen across different apps and songs/audio sources?

Keep us updated!

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Answer 2

Lissy_12

Community Specialist

Apr 14, 2022 9:02 AM in response to summersoul

summersoul,

We appreciate those details. Next, if you go to the Apple menu > System Preferences, then click Bluetooth and toggle this to off and back on to reset the Bluetooth Module, does the issue continue?

Thanks!

Have a great day.

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Answer 3

summersoul Author

Level 1

58 points

Apr 15, 2022 12:00 PM in response to Sheree_P

Thank you.

This is definitely related to the new OS. I bought new Bose speakers thinking it was just because my other speakers were getting old, and I have the same issue with the new speakers. If I put on any Equalizer setting with elevated bass, it crackles.

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Answer 4

Sheree_P

Community Specialist

Apr 14, 2022 11:56 AM in response to summersoul

Hey summersoul,

Since the issue is still occurring, we recommend contacting Apple Support here: Get Support.

Take care.

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Answer 5

JessS19

Community Specialist

Apr 15, 2022 1:00 PM in response to summersoul

summersoul,

Contacting Apple is definitely the way to go. We hope you have a great weekend!

Best wishes.

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Answer 6

summersoul Author

Level 1

58 points

Apr 14, 2022 8:47 AM in response to karina184

Hello,

Thank you for your response. Yes it's definitely the correct output, and I tried changing the output settings with no success. The issue seems to be intermittent.. however, it happens about 75% of the time since I updated the OS regardless of the audio.

MacBook + Airpods = no issue

iPhone + SoundLink = no issue

For some reason, it only seems to be an issue when it's the MacBook paired with the SoundLink. I also have had it not more than a foot from my MacBook, so I also know it's not related to how far away they are.

Thank you.

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Answer 7

summersoul Author

Level 1

58 points

Apr 14, 2022 11:35 AM in response to Lissy_12

Hello,

Yes. I tried both turning it off and on and removing the device completely and then re-pairing, and it still occurs.

Thank you.

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Sound issues when paired with Bose SoundLink

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