Software. Mac App Compressor services can't be started

Had the same problem too. Several hours with German support nothing helped. What I have done:

• Removed the Compressor Application
• Deleted: Library/Application Support/Compressor
• Manually created folder: Users/Shared/Library/Application Support
• Reinstalled Compressor
• Checked filesystem. No problems found.
• Reitstalled Mac OS Big Sur (last possible OS on iMac Retina 5K, 27'', ultimo 2014)
• Again removed and installed App, removed and created folder...

Nothing helped.

Any further ideas? Any help appreciated.

Problem solved! (with German Support)

After the following commands in the terminal: diskutil resetUserPermissions / `id -u

I created the folder /user/shared/Application Support/Compressor... and there are no problems at all...

It was a long way...

Wow. I’ve never seen a library like that. It looks like CleanMyMac has hosed another system. I’d wipe and rebuilt it without that and other apps.

Are you getting the same alert as above? If so double check that you're deleting and creating folders in the right places. I took me a couple of times to get it right.

• Manually created folder: Users/Shared/Library/Application Support

what folder?

You don't have to delete it.

Just put another folder in Application Support for Compressor.

I didn't find a Compressor folder in the Users / Shared / Library/ Application Support location.

As for the shared computer setting. I'm not able to find the same Shared Computers window that you posted.

DPLLC:

Thanks for your hints, I have the same problem.

I successfully deleted the compressor folder in the Library but how do I add a Compressor folder in "Users/Shared/Library/Application Support/Compressor"?

Thanks in advance for your help

I did everything deleted the folder in the library deleted it and made a folder on shared application support next to the adobe folder. When I start Compressor it makes a new folder again on the wrong place and doesn't work.

Also restarted the computer after deleting the folder but it stays making the new folder on the wrong place and doesn't work...

Don't know hat to do next???

I have a NEW, 32 gig, 1TB MacBookPro M1 and Compressor does not work at all; WHAT a shame! Fast processor, expensive NEW Apple and an Apple software, that needs this power and does not work... WHO is testing these programs at Apple? Probably NOBODY... and we are the pro-community... This is the EROOR MESSAGE: SwampConfigUpdater: couldn't create directory "/Users/Shared/Library/Application Support/Compressor", error = 13 (Permission denied) Please resolve the issue and relaunch Compressor. Can anybody help? Tried all below... Thanks!

Ref.:

• Manually created folder: Users/Shared/Library/Application Support

This might be a good solution for me too: could you please explain in more detail WHERE did you create this folder?

THANKS,

Paul

Thanks a tonnnnnnn ! IT WORKS!!!!!! Pls. share this solution with Apple support. Yesterday I have spent (or rather wasted 1 hr and 56 minutes on the phone with 3 support personnel from Apple)... and they could not solve it...) AND you did; THANKS! Best, Paul