Level 1

16 points

Software. Mac App Compressor services can't be started

After the update yesterday to macOS Monterey 12.3.1 we have a problem. Every time I try to start the Compressor App it fails by this: Compressor services can't be started.

SwampConfigUpdater: couldn't create directory "/Users/Shared/Library/Application Support/Compressor", error = 13 (Permission denied) Please resolve the issue and relaunch Compressor.

We have tried everything but nothing seems to help. Remove the app, Reinstall etc etc.. Just can’t use Compressor anymore on my Mac pro (end 2013) Any help appreciated.

Mac Pro

Posted on Apr 14, 2022 6:57 AM

Top-ranking reply

DPLLC

Level 1

18 points

Posted on Apr 17, 2022 6:37 AM

The folder is on your OS drive like Macintosh HD. In Finder go to Users/Shared/Library/Application Support/ for that drive. Click on add new folder. You may be asked for your Admin or Log In password. Type Compressor to add the new folder in Application Support.

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52 replies

Apr 15, 2022 3:00 PM in response to DPLLC

I just tried this as well as re-installing Compressor and I still get this message.

James Cude

Level 4

1,587 points

Apr 15, 2022 6:00 PM in response to Indubbley

The Shared Computers setting is in Compressor > Preferences… (Command-comma).

Apr 15, 2022 8:59 PM in response to James Cude

Yes, the Shared Computers windows looks identical as the picture you posted. No difference.

Apr 16, 2022 9:32 AM in response to DPLLC

THIS WORKED!!!

Thank you! Compressor opened without the alert. I haven't tried compressing a file but I'm assuming all is fine.

Thanks again!

MCDMX

Level 1

8 points

Apr 17, 2022 11:26 PM in response to Indubbley

Thank you very much, it is simple once you know how to do it ;-)

It worked !

I wonder why the software developers were unable to fix this problem?

Anyway, thanks once again and good luck!

Hoffie Author

Level 1

16 points

Apr 19, 2022 7:59 AM in response to MCDMX

This doesn't help me. Unfortunately...

Hoffie Author

Level 1

16 points

Apr 19, 2022 8:15 AM in response to Indubbley

This doesn't work for me. Unfortunately...

Hoffie Author

Level 1

16 points

Apr 19, 2022 8:20 AM in response to James Cude

Same here. Exactly the same.

Hoffie Author

Level 1

16 points

Apr 19, 2022 8:23 AM in response to DPLLC

I can only find 1 Compressor folder om y mac. How can it be that are two?

Hoffie Author

Level 1

16 points

Apr 19, 2022 8:51 AM in response to James Cude

Can I safely delete >Users / [home] / Library / Application Support / Compressor folder,

or the Users / Shared / Library/ Application Support / ??

And what happens if I do that?

Apr 25, 2022 4:49 PM in response to DPLLC

all fixed

Apr 25, 2022 4:47 PM in response to DPLLC

Thank you it worked

tint64

Level 1

8 points

Apr 26, 2022 2:31 AM in response to robfromwick

Don't know what I did, but now it is working.

cigame

Level 1

141 points

Apr 26, 2022 9:41 AM in response to Hoffie

Had this problem too.

Discussed it with German support.

With your help it is solved.

Reported to support.

Ich hoffe sie lernen was.

May 17, 2022 6:59 PM in response to DPLLC

can you explain further or more

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Software. Mac App Compressor services can't be started