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How do I get into an Ipad when I don't have the old Apple ID password and the former user doesn't have the email address anymore?

How do I get into an Ipad when I don't have the old Apple ID password and the former user doesn't have the email address anymore?

Posted on Apr 16, 2022 8:38 AM

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Question marked as Top-ranking reply

Posted on Apr 16, 2022 10:44 AM

Expanding upon Lobsterghost1’s comments…


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.


If you have the necessary documentation, Apple have recently introduced a new portal though which you may be able to request release of an Activation Lock:

How to remove Activation Lock - Apple Support & start an Activation Lock support request.


Assuming that you are in contact with the former owner, recovery of the AppleID credentials (by the original owner) should be possible…


If you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com/


To recover your credentials, you’ll need access to any one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com/


2 replies
Question marked as Top-ranking reply

Apr 16, 2022 10:44 AM in response to COJAlder2

Expanding upon Lobsterghost1’s comments…


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.


If you have the necessary documentation, Apple have recently introduced a new portal though which you may be able to request release of an Activation Lock:

How to remove Activation Lock - Apple Support & start an Activation Lock support request.


Assuming that you are in contact with the former owner, recovery of the AppleID credentials (by the original owner) should be possible…


If you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com/


To recover your credentials, you’ll need access to any one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com/


Apr 16, 2022 8:43 AM in response to COJAlder2

If you bought it, you give it back to the previous user and get your money back. You cannot bypass Activation Lock. Only the user who locked the iPad can remove it.


Give it back to them and provide them the following two links:


How to remove Activation Lock - Apple Support


And this is what should have been done on the iPad before they gave it to you or you bought it:


What to do before you sell, give away, or trade in your Apple Watch, or buy one from someone else - Apple Support


If they cannot do this, the iPad is totally useless to you. Apple will not help you, nor can we.


And read this user tip I wrote about buying used devices --> The All Too Common SAD Reality of Buying … - Apple Community

How do I get into an Ipad when I don't have the old Apple ID password and the former user doesn't have the email address anymore?

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