You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
Help! I have a 12Pro Max. Just started having issues with calls cutting out with what sounds like a computer to the other person connecting during my calls. I have T-Mobile. They told me to get a new updated SIM card. Did that. Still happening. I’ve done it all. Wifi Assist on & off. LTE and 5G. Nothing is working. They even had me restart my network settings before I got a new SIM card. Any help would be appreciated!
iPhone 12 Pro Max
ohhup Said:
"Calls cutting out: Help! I have a 12Pro Max. Just started having issues with calls cutting out with what sounds like a computer to the other person connecting during my calls. I have T-Mobile. They told me to get a new updated SIM card. Did that. Still happening. I’ve done it all.[...]"
-------
Troubleshooting Cut Calls:
A. Install a Cellular Update:
It might be prompting you for a cellular update to install. So, go here for that. Update your carrier settings manually on your iPhone or iPad - Apple Support
Also...
B. "No Service":
Is "No Service" shown on the top-left corner of your screen? If so, go here to fix that: If you See No Service or Searching on your iPhone or iPad - Apple Support
ohhup Said:
"Calls cutting out: Help! I have a 12Pro Max. Just started having issues with calls cutting out with what sounds like a computer to the other person connecting during my calls. I have T-Mobile. They told me to get a new updated SIM card. Did that. Still happening. I’ve done it all.[...]"
-------
Troubleshooting Cut Calls:
A. Install a Cellular Update:
It might be prompting you for a cellular update to install. So, go here for that. Update your carrier settings manually on your iPhone or iPad - Apple Support
Also...
B. "No Service":
Is "No Service" shown on the top-left corner of your screen? If so, go here to fix that: If you See No Service or Searching on your iPhone or iPad - Apple Support
ohhup Said:
"Calls cutting out: I went into my carrier to get a new SIM card. There isn’t an option to update the cellular option."
-------
Troubleshooting Cut Calls:
Did you Install an Update?:
It may be an issue with the update. I have not had this issue. So, refer to the following...
A. Report this to Apple:
Do your Part: Report this to Apple. Having just recently updated your iOS, and have didn't see this issue before on your iPhone, then I would assume the update was not completely installed. Apple may not get back to you directly, but the more feedback Applereceives on this, the more they will know what is going on, and what needs to be fixed in upcoming updates.
and...
B. Restore from a Backup:
Did you create a backup, prior to installing this update? If so, restore from it. If not, then take this as a learning experience knowing to always backup your iPhone. That way you can have something to restore your Mac from, should anything go working with the install.
C. Updating an iPhone:
However, If you have not performed an update, then backup your iPhone's and then perform an update. Use my User Tip: Update your iPhone Using a Computer - User Tip
I went into my carrier to get a new SIM card. There isn’t an option to update the cellular option.
Calls cutting out
