Ipad pro 10.5 keeps turning off at random

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Ipad pro 10.5 keeps turning off at random

My ipad is a bit on the older side 4ish years of use by now but it's in perfect condition and I take care of it really well, it's practically brand new.

For the last couple of days Ive been having an issue were it just turns off at random, sometimes while in use, sometimes when it's just locked. The apple logo shows up when it's turning off and I can usually turn the device back on when I plug in it into power or I press the lock button for a minute. My device is up to date in software and all apps are up to date as well.

So far I've tried:

1) Force restarting the device

2) erase and restore from backup

Anything further i can try or do you think it's a bug and I'll have to wait till the next software update?

iPad Pro 10.5-inch, Wi-Fi

Posted on Apr 18, 2022 12:54 AM

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Answer 1

Top-ranking reply

LotusPilot

Community+ 2024

Level 10

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Apr 18, 2022 2:47 AM in response to Imaginemermaids

As described, your battery may well have reached the end of its usable life - and may require replacement.

You might be best advised to visit the Genius Bar at your local Apple Store - where the technicians will be able to test, assess and offer advice on how to proceed. Alternatively, you might directly contact Apple Support and request a remote battery diagnostic.

The Get Support link can be found at top-right of this page - or you can initiate a support case using the excellent Apple Support App:

https://apps.apple.com/gb/app/apple-support/id1130498044

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Answer 2

Apr 18, 2022 3:14 AM in response to LotusPilot

Hi Lotus, and thanks for the feedback!

Im a little skeptical about the battery being the issue as it still holds power really well and lasts a good 8-10 hours on full use without any issue.

Could it still be the battery in this case thats causing the random shutdowns?

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Answer 3

Apr 18, 2022 3:20 AM in response to Imaginemermaids

You have already tried the more obvious steps to clear the issue, such as a forced-restart and restoring your iPad, battery issues remain a possibility - hence the suggestion to have your iPad properly checked by Apple Support using remote diagnostics and/or a visit to the Genius Bar.

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Answer 4

Apr 18, 2022 3:20 AM in response to LotusPilot

Thanks again, I'll give it a shot thank you!

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Ipad pro 10.5 keeps turning off at random

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