Turns off when she tooks picture

Hello everyone!

my wife has an iPhone XR that often turns off directly when she takes a photo. it must then be plugged in for it to restart immediately. the photo taken is not saved on the phone. all updates are ok.

an idea ?

iPhone XR

Posted on Apr 18, 2022 1:03 AM

Reply
3 replies

Apr 19, 2022 7:25 AM in response to Dbernier85

Hello Dbernier85,


It sounds like your wife’s iPhone XR is freezing up and powering of when taking a photo. We know how important having a working iPhone is for your wife, and we will help get you to the right place to find a resolution.


When the device gets stuck you can follow the steps here: If your iPhone won't turn on or is frozen - Apple Support


Please make sure the device is running the latest iOS version, those steps can be found here: Update your iPhone, iPad, or iPod touch - Apple Support


Farewell!



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Turns off when she tooks picture

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