AppleCare+ MacBook Pro M1 board replacement nukes Microsoft Office Perpetual License

Effort: I have already spent 3 hours with MS support and they haven't helped an iota. They refuse to reissue another key.

The genesis of the Problem: AppleCare replaced my motherboard. Thank you!!!

Restore progressed fine. Till I tried to reactivate my MS Office 2019 perpetual license.

Problem: MS license server thinks that either my previous board is holding one activation or there have been too many activations. So it will not let me activate on the new board.

The message is:

Key already used

The key associated with this account

and product has been activated on

another machine, or reactivated on this

machine too many times, please choose

another if available.

We have tried, several times: license removal tool, reinstalling MS Office. The activation key is considered used. There is no way to deactivate the use of the key from my office account login.

Any ideas?

MacBook Pro 13″, OS X 10.10

Posted on Apr 21, 2022 8:10 PM

Top-ranking reply

celliott147

Level 6

12,582 points

Posted on May 2, 2022 7:50 AM

I've walked through this several times. You need to find a support rep with Microsoft that has the authority and experience to assist with this. They can and will issue a new key when provided with repair documentation, but only a limited number of support reps can do it.

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23 replies

May 1, 2022 9:55 PM in response to BobTheFisherman

I bought both. I got kicked off MS Office 2016 in the year 2018. I got kicked off MS Office 2019 in 2022 (in April). I am not trying to resurrect 2016. I am just saying the MSFT has done this to me twice.

My image capture clearly shows both subscriptions.

Tom Gewecke

Level 10

121,998 points

Apr 22, 2022 12:10 PM in response to Rajesh Kanungo

It's hard to imagine how anyone other than MS can solve this. What would they do if you had to buy a new machine because your old one was destroyed in a fire or stolen or whatever?

Apr 29, 2022 7:43 PM in response to leroydouglas

I went back and did a restore. Same problem. They are MSFT. They don't have to admit fault or return my money.

LD150

Level 10

99,469 points

Apr 30, 2022 9:29 AM in response to Kurt Lang

I wonder why MS support didn't think of that.

Apr 30, 2022 11:03 AM in response to Kurt Lang

Attached is a screenshot of the expanded options.

Apr 30, 2022 11:40 AM in response to LD150

A very philosophical way to look at it.

May 1, 2022 8:18 PM in response to Rajesh Kanungo

You have 2016 version not 2019. Your Office 2016 is likely a 32 bit version. Office 2016 is no longer supported.

LD150

Level 10

99,469 points

May 2, 2022 1:15 AM in response to Rajesh Kanungo

365

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AppleCare+ MacBook Pro M1 board replacement nukes Microsoft Office Perpetual License