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Order "Processing" more than two Months !!

Hello,


I have ordered a new 2021 14 inch MacBook pro on April 3, it is a custom order, and the arriving date was between April 25 and May 3.


Today is April 22nd and my order is still stuck in the "Processing" status!! In addition, after I checked the status of my order today, I was shocked that my order has a new arrival date which is Jun 7 - Jun 22!!



Jun 22 !!! This is almost 3 months since my order was placed !!


I wonder why my order is taking so much time to process! I wasn't expecting such an experience from Apple!


I tried to reach out to Apple using the chat now option but it seems that apple deactivated this option also.



I can't call customer service as I am currently ordering from outside the US.


I really need this laptop before the end of April and there seems to be nothing I can do but canceling the order :(


Posted on Apr 22, 2022 1:35 PM

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Posted on Apr 22, 2022 1:47 PM

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3 replies

Apr 22, 2022 2:19 PM in response to marwan1sufian

marwan1sufian wrote:

Hello,

I have ordered a new 2021 14 inch MacBook pro on April 3, it is a custom order, and the arriving date was between April 25 and May 3.

Today is April 22nd and my order is still stuck in the "Processing" status!! In addition, after I checked the status of my order today, I was shocked that my order has a new arrival date which is Jun 7 - Jun 22!!


https://discussions.apple.com/content/attachment/3c1352d1-41b9-4852-af4e-e290aaec1ac7

Jun 22 !!! This is almost 3 months since my order was placed !!

I wonder why my order is taking so much time to process! I wasn't expecting such an experience from Apple!

I tried to reach out to Apple using the chat now option but it seems that apple deactivated this option also.


data:image/png;base64,i

I can't call customer service as I am currently ordering from outside the US.

I really need this laptop before the end of April and there seems to be nothing I can do but canceling the order :(



Don't feel alone, It is called a global supply chain issue....


3 months seems to be about normal under the current conditions.


You can cancel it anytime before it moves to shipping.

Returns & Refunds - Shopping Help - Apple



Apr 22, 2022 1:51 PM in response to marwan1sufian

marwan1sufian wrote:

Hello,

I have ordered a new 2021 14 inch MacBook pro on April 3, it is a custom order, and the arriving date was between April 25 and May 3.

Today is April 22nd and my order is still stuck in the "Processing" status!! In addition, after I checked the status of my order today, I was shocked that my order has a new arrival date which is Jun 7 - Jun 22!!

I really need this laptop before the end of April and there seems to be nothing I can do but canceling the order :(

It won't be to you before the end of April, so do as you need to do.

Order "Processing" more than two Months !!

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