You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hi there, I just purchased this used iPad it's an older edition iPad but I don't know who the original owner is or their Apple Id? How can I do a manufacture reset on this device? I want to create a new account for my mom so she can use it, can you help?
It sounds like you’ve encountered Activation Lock.
The ONLY way the lock can be released is by the owner of the AppleID displayed on the screen.
If you can’t reach a cooperative prior owner, the device will remain unusable to you.
How to remove Activation Lock - Apple Support
It sounds like you’ve encountered Activation Lock.
The ONLY way the lock can be released is by the owner of the AppleID displayed on the screen.
If you can’t reach a cooperative prior owner, the device will remain unusable to you.
How to remove Activation Lock - Apple Support
You’re here, which means the seller is gone, which means no refunds, which means you bought junk / got scammed.
You’ll get nowhere here with what is effectively if not actually a lost or stolen iPad.
We can’t help with a locked device, and Apple won’t.
Recycle it.
The All Too Common SAD Reality of Buying a used iPad/iPhone - Apple Community
used iPad I purchased but don't have original Apple ID
