You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple Support screen sharing on my iPhone during a telephone help call


Hi, The Apple Support person asked me to allow him to share my screen during the help session, and before we ended the conversation , he told me that he ended the sharing ( and I cant see the red cursor arrow on my screen which he was moving around during our conversation to help guide me through the actions needed). As the help session has ended now, how do I know for certain that the screen sharing is no longer active ( i.e. that no one can be spying on my screen and any data that I input)?

Posted on Apr 24, 2022 9:57 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 24, 2022 10:42 AM

Thanks muguy for your kind answer. I must admit I had not noticed if a red bar appeared across the top of the screen during the screen share period, I was only concentrating on following the moving red cursor and the instructions from the Apple Support technician.

5 replies
Question marked as Top-ranking reply

Apr 24, 2022 10:42 AM in response to muguy

Thanks muguy for your kind answer. I must admit I had not noticed if a red bar appeared across the top of the screen during the screen share period, I was only concentrating on following the moving red cursor and the instructions from the Apple Support technician.

Apple Support screen sharing on my iPhone during a telephone help call

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.