FaceTime intermittently not notifying me of calls and not registering as missed call

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Level 1

5 points

FaceTime intermittently not notifying me of calls and not registering as missed call

When i get facetime call i dont get no no… - Apple Community

When I get a FaceTime call, there are intermittent occasions (approximately 2 times per week) when I don't get any notification or sound of the call, and am unaware that someone is trying to call me on FaceTime. It is only when the person trying to call me on FaceTime messages or calls me normally via 'Mobile' or WhatsApp and lets me know that they have tried to call me on FaceTime but I didn't pick up.

The FaceTime call that the person has made to me does not show up as a missed call on my iPhone 11. When they are calling me via FaceTime, it rings normally as far as they are concerned, but I receive no notification of it (when they are calling or as a missed call).

Most of the time, I am able to make and receive FaceTime calls normally on my iPhone 11. There are also missed FaceTime Audio and Video calls showing up in my 'Missed Calls' log (except for the intermittent FaceTime calls described above).

I do not use the 'Do Not Disturb' function or the 'Focus' mode. My iPhone 11 is up-to-date with the latest software iOS 15.4.1. I have tried deleting and re-installing the FaceTime app, but this has not resolved the issue. I have also designated certain callers as 'Emergency Bypass' to see if this fixes the FaceTime issue, but does not address the intermittent FaceTime notification issue.

Thanks for any help on this issue.

iPhone 11

Posted on Apr 25, 2022 5:45 AM

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Answer 1

Mike_P1

Community Specialist

Apr 26, 2022 8:44 AM in response to 1641K

Hi 1641K,

We understand that you are having an issue receiving FaceTime calls and you have already completed a lot of great troubleshooting. Just to ensure all relevant steps have been completed, We recommend reading over and working through the suggested steps from the following article.

If you can't make or receive FaceTime calls

If none of the above reasons apply to you, and you still can't make or receive FaceTime calls, follow these steps:

1. Make sure that your device has a Wi-Fi connection to the Internet or a cellular-data connection.

Learn more if you're using router, firewall, or security software that restricts Internet access.

2. If you're trying to use FaceTime over cellular, make sure that Use Cellular Data is on for FaceTime. Go to Settings and tap Cellular or tap Mobile Data, then turn on FaceTime. If you're using an iPad, you might see Settings > Cellular Data.

3. Go to Settings > FaceTime and make sure that FaceTime is on.

• If you see "Waiting for Activation," turn FaceTime off and then on again. Learn what to do if you can't activate FaceTime.

• If you don't see the FaceTime setting, make sure that Camera and FaceTime aren't off in Settings > Screen Time > Content & Privacy Restrictions > Allowed Apps.

• Make sure that you have the correct phone number or email address listed.

4. Go to Settings > General > Date & Time and turn on Set Automatically.

5. Restart your device.

6. Update your device to the latest version of iOS.

This information is located in this support article:

• If you can't make a FaceTime call on your iPhone, iPad, or iPod touch - Apple Support

All the best!

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Answer 2

May 7, 2022 3:58 PM in response to 1641K

1641K,

Thanks for the further details. Since this only happens a couple of times a week for you and you don't see any missed calls in the log, have you asked the callers if they have issues connecting by FaceTime with their other contacts? This might help isolate the issue to their iPhone and network.

Have a fantastic day!

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Answer 3

1641K Author

Level 1

5 points

May 7, 2022 3:50 PM in response to Mike_P1

Hi

Thanks for your message. I have tried all the steps you describe above. Unfortunately the intermittent issue with FaceTime continues to persist. For example, this evening I missed an important FaceTime call when my phone didn’t notify me of the call nor did it register as a missed call on my phone. My phone was on WiFi and cellular data at the time. 5-10 minutes later, the same caller called again on FaceTime and I received a notification of that call.

I wonder can you please advise. This is very frustrating.

Thanks

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FaceTime intermittently not notifying me of calls and not registering as missed call

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