Beats Fit Pro Wingtips tore off my right ear piece

I have the same issue got it like 3 months ago, store said it was a physical damage and wont not be covered. I am sure many people will have this issue down the road. Apple should step up and own this design flaw and give people at least partial credit to get some other products or fix them for free. Come on Apple!

My wing tip completely broke off the right ear. It’s started coming apart around June 2022 and finally came off in December 2022. I’ve had it for pretty much exactly a year. Do they come with replacement wings?

Follow-up: I glued mine with "sil poxy" silicone glue to mend the tear, then ran a very thin line of E6000 glue to bind the wingtip to the earbud case. It's worked very well and they seem pretty solid now. I already had the E6000 glue but had to buy the sil poxy, so I don't love that I've paid out of pocket to fix a clear manufacturer's defect. Not perfect or beautiful, but it does seem to work and putting the earbuds in my ears now feels like it originally did.

I literally had the same thing happen today. Mine actually ripped popping them out of the case. You can see in the second picture the case itself is even putting pressure on the wingtip. I spoke to Apple support and was quoted $90 to replace the earbud, is ridiculous considering it seems with the design they will only break again in another 3-6 months. It’s unfortunate as i love the headphones for working out, but obviously they don’t last. Even more frustrating was I bought these as an alternative for my AirPods Pro’s, which had to be replaced twice due to manufacturing defects. I’d hoped these had worked out the problems, but unfortunately they’ve just introduced a new design oversight.

Same issue. I called their support line at 800-442-4000 to report and ask for a solution but they gave me nothing. They said because I did not purchase directly from Apple and I did not get the warranty protection they would not help me. The date is 8/28/22 and I purchased through Amazon on 1/13/22. This is within 1 year. They don't even offer a replacement hook to purchase. This is a design flaw that they are not taking responsibility for and they do not care.

Same issue. Bought them 7 months ago and the started tearing about 4-5 months in. The right ear bud for me. Just spent an hour at the Apple store and was told the same story about paying $90 to get it fixed. Why would I do that? I have no confidence that these will not tear again. Clearly a manufacturer defect that is not being properly addressed Apple.

Same situation here. My wife bought these for me while in the hospital. Along with AirPod Pro. The wingtip tore. Went to Apple store. They also wanted $90. Not the longest day will I pay for a manufacture defect. Apple needs to own up and make it right. Just in the past week the other side ripped. This was simple in and out of the case. They have great sound and I loved them until this happened. They did right by the AirPods in replacing them when the noise canceling went out. But to blame the customer for a cheap build is crazy. Apple, do better. You see people are not just making stuff up. I am not blaming you for knowing this would happen. I am blaming you for not taking responsibility.

I can't express enough how I've had the exact same experience. I also purchased Power Beats Pro years ago and decided to upgrade to Beats Fit Pro when my right Power Beat couldn't hold a charge. Now the wing tips on my Beats Fit Pros have began to split, exposing the plastic housing underneath. It's really odd to see these parallels appearing. Thanks for the insight!

All, thank you for the comments. Honestly, should I have to pay additional for Apple Care for them to honor a manufacturers defect??

I have spent so much on adding extended warranty’s with Apple since every person in my family has multiple devices with them it gets old unless it is a large purchase like a MacBook or an iPhone of course. I am perfectly fine taking the risk and not paying the additional fee If the headset is out of warranty or I am at fault for the record…

I have already visited 2 Apple stores and called them twice once even leaving a complaint that they never followed up on. At this point, I am happy at least some people without Apple warranty seem to be taken care of now under their normal Apple manufacturers warranty instead of being told by Apple that it is physical damage.

Same exact issue! Used very carefully and wingtip still started peeling off like shown in all pictures here within a year. It is clearly a manufacturing defect and apple need to start a service program for this issue. Apple wanted $89 to replace otherwise functional earbud. Loved them until this happened, will never recommend or buy apple earbuds again.

I think I saw a couple hundred people talking about this issue, I noticed my left one has a tear and the right one is starting to tear. Seems like a design flaw. Normal usage, think it happens when taking them out of the case.

Same issue with BOTH earbuds after a few months of gentle use. Never had them anywhere but my ears, or in the case. Really a weak aspect of the design. Disappointing. Hope apple does the right thing and replaces them as they are still under warranty.

I have the exact same problem on the Left earbud. I can't believe that apple didn't think of making that part a snap-in/out replaceable part. I've had them more than 30 days so no warranty support. Very frustrated when the cheaper off-brand buds are still working fine but missing the bells and whistles of the H1 chip. Just really ticks me off when I am more than happy to pay a premium for quality but end up with crap!

My left ear bud appeared loose this past Sunday. Looked closer and there was a clean tear at a as if the material just wore out from putting them in my ear under normal use. I get to the Apple store this evening and low and behold, the right failed at some point since Sunday. I was told this is physical damage, not covered under the limited warranty. There is clearly an issue with the material used for the ear hook. I just my moneys worth. My Power Beats Pros lasted over two years until the battery wouldn’t hold a charge in the right bud. Avid customer, but this not a premium product or premium customer experience. Extremely disappointed.