Beats Fit Pro Wingtips tore off my right ear piece

My Beats Fit Pro wingtips lasted about 10 months before it ripped almost completely off on the right side. The left side was beginning to tear as well. Since I still had about a month remaining of the original warranty (non-Applecare) I took it to my local Apple Store to inquire about replacing the defective wingtips. Since it was still under the 1-year product warranty, Apple replaced both sides free of charge. I really took care of these well. I use it for school, work, and running. I wipe them gently with a moist cloth after every run. My main concern now is that these replacements will last another 9 months or so and will likely tear again. When that happens, it'll be out of warranty and the cost to fix these wingtips will cost almost as much as a new pair. For those of you planning on buying these, I STRONGLY suggest you get the Apple Care.

Mine did this after 9 months on the left one, took it to Best Buy and they replaced it under manufacturer warranty. Took 3 days but not gonna complain as it seems Apple is replacing them now.

Follow-up: I glued mine with "sil poxy" silicone glue to mend the tear, then ran a very thin line of E6000 glue to bind the wingtip to the earbud case. It's worked very well and they seem pretty solid now. I already had the E6000 glue but had to buy the sil poxy, so I don't love that I've paid out of pocket to fix a clear manufacturer's defect. Not perfect or beautiful, but it does seem to work and putting the earbuds in my ears now feels like it originally did.

I had this same issue. Luckily, I had bundled AppleCare+ with my Beats Fit Pro. The wingtip is not something that can be replaced by the end used or an Apple Genius, instead they replaced the entire right earpiece.

They are telling me the same thing that it's "accidental damage" I pointed out the clear design flaw and they said they will put a $99 hold on my credit card, send me a new bud, then determine whether or not they will charge me this $99. So, basically this is their roundabout way of charging me the $99 by saying they looked at the damaged piece. This is pretty poor

You should have a year of support from date of purchase since it’s a manufacturer defect. Apparently you have to word it that way specifically for them to actually take care of this issue. It took me two tries to get actual support so your mileage may vary.

Went to Apple Store with same issue, they just replaced the whole bud for free. Now I’m scared of using them once the warranty runs out lol

I literally had the same thing happen today. Mine actually ripped popping them out of the case. You can see in the second picture the case itself is even putting pressure on the wingtip. I spoke to Apple support and was quoted $90 to replace the earbud, is ridiculous considering it seems with the design they will only break again in another 3-6 months. It’s unfortunate as i love the headphones for working out, but obviously they don’t last. Even more frustrating was I bought these as an alternative for my AirPods Pro’s, which had to be replaced twice due to manufacturing defects. I’d hoped these had worked out the problems, but unfortunately they’ve just introduced a new design oversight.

Same issue. I called their support line at 800-442-4000 to report and ask for a solution but they gave me nothing. They said because I did not purchase directly from Apple and I did not get the warranty protection they would not help me. The date is 8/28/22 and I purchased through Amazon on 1/13/22. This is within 1 year. They don't even offer a replacement hook to purchase. This is a design flaw that they are not taking responsibility for and they do not care.

Had the same issue with mine as well. Apple store glanced at them and immediately went to this is physical damage and you will need to pay 110$ CAD to have them replaced. They are about 8 months old, incredibly disappointed with the quality of the hardware and the response from apple. They have solid electronics but the built material is sub par. Beats Fit Pro Problems Beats Fit Pro Defect Beats Fit Pro Issues

That didn’t work. Mine are less than 6 months old and they considered the defect physical damage so the charge was $89.00. I went to a corporate Apple Store and called… I did glue the piece back together but still don’t understand Apple’s stance.

Ocho1906, it sometimes depends on who assist you in an Apple Store. Personally, I spent the extra for Apple Care. I had zero issues getting a broken wing taken care of at the Apple Store. Best Buy can also take care of you too when it comes to repairing Apple devices. My understanding is that a repair at Best Buy will also allow to add Apple Care to a repaired device after you pay full price for the repair. This one issue is why I really tell people that adding Apple Care is worth the extra charge. I

I have the same issue. About after 10 months they started to rip. This was basically clear from the beginning. The force you need to take it out of the magnetic hold and the thin flapsy bridge of rubber that connects the audio piece with the “in-ear” piece is bound to rip sooner or later. Design Flaw by Apple and they should stand by it and replace the rubber parts free of charge! There is no way this is NOT gonna break. No matter how careful you use them. Apple clean this mess up!

I'm gonna suggest you check the warranty date in Setting under the Fit Pro. Mine were cared for at no charge.

My left ear bud appeared loose this past Sunday. Looked closer and there was a clean tear at a as if the material just wore out from putting them in my ear under normal use. I get to the Apple store this evening and low and behold, the right failed at some point since Sunday. I was told this is physical damage, not covered under the limited warranty. There is clearly an issue with the material used for the ear hook. I just my moneys worth. My Power Beats Pros lasted over two years until the battery wouldn’t hold a charge in the right bud. Avid customer, but this not a premium product or premium customer experience. Extremely disappointed.