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Belikemigs Author

Level 1

25 points

Beats Fit Pro Wingtips tore off my right ear piece

Asking as my Fit Pro Wingtip has torn off of my right ear piece. I've had these for now less than 4 months and only use when traveling or on conference calls - so mostly for work. One day took them off and noticed that when sitting in the case that the right ear appeared out of position. Discovered that the wingtip had torn and is now faulty and not sitting properly. Anyone else gone through this as well?

Find it hard to believe that such a pricey headset has already broken with just normal use.

[Re-Titled by Moderator]

Posted on Apr 25, 2022 10:07 AM

Top-ranking reply

sdang003

Level 1

14 points

Posted on Jun 8, 2022 8:21 AM

I have the same issue got it like 3 months ago, store said it was a physical damage and wont not be covered. I am sure many people will have this issue down the road. Apple should step up and own this design flaw and give people at least partial credit to get some other products or fix them for free. Come on Apple!

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Similar questions

55 replies

Sep 15, 2022 1:10 PM in response to jeffry208

I'm gonna suggest you check the warranty date in Setting under the Fit Pro. Mine were cared for at no charge.

DarthGW

Level 1

8 points

Sep 16, 2022 5:33 AM in response to Ocho1906

I only paid $29 with my AppleCare+. If you know anyone that is looking at buying a pair, recommend they bundle the care plan when buying them! It will pay for itself in the end.

Sep 16, 2022 5:36 AM in response to DarthGW

any recommendation from me would be to not buy these

Sep 18, 2022 10:35 AM in response to DarthGW

Likewise. Replaced!

Sep 20, 2022 5:42 PM in response to Belikemigs

Mine did this after 9 months on the left one, took it to Best Buy and they replaced it under manufacturer warranty. Took 3 days but not gonna complain as it seems Apple is replacing them now.

Sep 22, 2022 1:50 PM in response to mykeyirvin

Went to Apple Store with same issue, they just replaced the whole bud for free. Now I’m scared of using them once the warranty runs out lol

Sep 22, 2022 5:49 PM in response to sockeye323

Me too lol, my warranty ends in December.

Nov 3, 2022 8:40 PM in response to DarthGW

You usually get a year of standard AppleCare unless something has changed. The extra is for AppleCare+ which covers accidental damage and lost/stolen items.

Jan 14, 2023 12:59 AM in response to Moreno5252

*see next post

Dan_65

Level 1

8 points

Jan 14, 2023 9:46 AM in response to todaymoser

@todaymoser Yes, the rubber is ultra thin. I also have the PowerBeats pro, but never had a problem with the ear tips ripping. I bought it in 2019 and it’s still working.

Beats Fit Pro Wingtips tore off my right ear piece