Beats Fit Pro Wingtips tore off my right ear piece

My Beats Fit Pro wingtips lasted about 10 months before it ripped almost completely off on the right side. The left side was beginning to tear as well. Since I still had about a month remaining of the original warranty (non-Applecare) I took it to my local Apple Store to inquire about replacing the defective wingtips. Since it was still under the 1-year product warranty, Apple replaced both sides free of charge. I really took care of these well. I use it for school, work, and running. I wipe them gently with a moist cloth after every run. My main concern now is that these replacements will last another 9 months or so and will likely tear again. When that happens, it'll be out of warranty and the cost to fix these wingtips will cost almost as much as a new pair. For those of you planning on buying these, I STRONGLY suggest you get the Apple Care.

Yes, got them as a Christmas gift last year and the left one is ripping. Out of warranty since they were purchased in November, even though I didn’t activate them until Christmas. Very expensive product to fall apart in less than a year. Apple wanted $89 to fix one earbud. I loved these earbuds until this and now would never recommend them due to the poor quality.

I was able to get the entire earpiece replaced at the Apple Store through Apple Care. If you do not have Apple Carr, I’d recommend going to Geek Squad. Not sure if they can repair it, but, due to them being an official repair provider, it is my understanding that they allow you to add Apple Care after someone pays for the repair cost out of pocket for any Apple products.

Hope this helps!!

My ear wingtip finally tore off completely this morning. I tried to hold on as long as possible. My hopes is that there is a solution from the manufacturer. I think the issue is the magnetic hold in the case while trying to take it out and the rubber material is not sufficient.

I have the same issue. About after 10 months they started to rip. This was basically clear from the beginning. The force you need to take it out of the magnetic hold and the thin flapsy bridge of rubber that connects the audio piece with the “in-ear” piece is bound to rip sooner or later. Design Flaw by Apple and they should stand by it and replace the rubber parts free of charge! There is no way this is NOT gonna break. No matter how careful you use them. Apple clean this mess up!

Same. Exact. Issue.

Gentle use since August 2022, always have the 'buds in my ears or in their case. They tore in January 2023, so less than 5 months of use before I'd need to pay $90 for a repair that'll last... another 5 months perhaps? Yeah, Apple, that sounds like a great deal! Why would I not pay that?

I'd post photos except they'd look exactly like all the others posted here. Same tear, same position. This is clearly a design flaw. I've repaired it with "sil poxy," a silicone glue. It sort of works.

I wonder whether Apple will proactively address this, or whether it will take a class action suit to get them to do anything. I'd sign on for that, and I bet a lot of others here would as well.

Also: Apple reps, we know you're reading this. Maybe a reply would be nice?

We are needing one responsible reply from Apple.

Mine tore off too. I repaired it two months ago and it’s still holding. Best way to bond silicone is to clean it first with a Q-Tip dipped in acetone nail polish remover, then super glue it.

It's happening to me as well :( . After read several replies, I think the only way is to find a glue and live with it :(

I’ve had my beats fit pros five months are the right ear tip was torn and dangling. I alternate these with my airpodpros for gym use. I put gorilla glue on. So far so good. Time will tell.

Clean with Qtip and finger nail polish remover and then superglue. Mine have held for months so far.

I have the same problem.

I have had the same problem and wish Apple would stand behind their product. Thanks

I have the same problem with mine. Wing Tips tore after 5 months of normal use. Very disappointed and hoping apple will fix this.

Gorilla glue fixed mine. For know anyway.