Beats Fit Pro Wingtips tore off my right ear piece

The exact same thing happened to my right headset and after going to the service center they said its physical damage so won't be covered in the warranty. This didn't make any sense as the internet is full of this same issue all over the place and apple not trying to own up to the manufacturing defects. It is sad that they want us to just throw them away or what after paying so much to buy these things. Just bad product design and bad support.

I think I saw a couple hundred people talking about this issue, I noticed my left one has a tear and the right one is starting to tear. Seems like a design flaw. Normal usage, think it happens when taking them out of the case.

Yes, got them as a Christmas gift last year and the left one is ripping. Out of warranty since they were purchased in November, even though I didn’t activate them until Christmas. Very expensive product to fall apart in less than a year. Apple wanted $89 to fix one earbud. I loved these earbuds until this and now would never recommend them due to the poor quality.

My ear wingtip finally tore off completely this morning. I tried to hold on as long as possible. My hopes is that there is a solution from the manufacturer. I think the issue is the magnetic hold in the case while trying to take it out and the rubber material is not sufficient.

Gorilla glue fixed mine. For know anyway.

I have the same issue got it like 3 months ago, store said it was a physical damage and wont not be covered. I am sure many people will have this issue down the road. Apple should step up and own this design flaw and give people at least partial credit to get some other products or fix them for free. Come on Apple!

Having this same issue today. I claimed this is a defect, not damage and they set me up for a callback from someone else here shortly, so I will see how that turns out.

I'll just buy something else and switch to Pixel or android phones for myself and the family as well. Been looking for an excuse anyway.

I have the exact same problem on the Left earbud. I can't believe that apple didn't think of making that part a snap-in/out replaceable part. I've had them more than 30 days so no warranty support. Very frustrated when the cheaper off-brand buds are still working fine but missing the bells and whistles of the H1 chip. Just really ticks me off when I am more than happy to pay a premium for quality but end up with crap!

All, thank you for the comments. Honestly, should I have to pay additional for Apple Care for them to honor a manufacturers defect??

I have spent so much on adding extended warranty’s with Apple since every person in my family has multiple devices with them it gets old unless it is a large purchase like a MacBook or an iPhone of course. I am perfectly fine taking the risk and not paying the additional fee If the headset is out of warranty or I am at fault for the record…

I have already visited 2 Apple stores and called them twice once even leaving a complaint that they never followed up on. At this point, I am happy at least some people without Apple warranty seem to be taken care of now under their normal Apple manufacturers warranty instead of being told by Apple that it is physical damage.

You definitely have to be persistent it seems unfortunately. But in a case like this I would keep badgering them about it. That said, I don't think I'm ever buying another Beats product again after this. I've had a MUCH better experience when it came to the issues with the Airpods Pro even though they had the same issue 3 times...

My wing tip completely broke off the right ear. It’s started coming apart around June 2022 and finally came off in December 2022. I’ve had it for pretty much exactly a year. Do they come with replacement wings?

We are needing one responsible reply from Apple.

It's happening to me as well :( . After read several replies, I think the only way is to find a glue and live with it :(

@todaymoser Yes, the rubber is ultra thin. I also have the PowerBeats pro, but never had a problem with the ear tips ripping. I bought it in 2019 and it’s still working.

I can't express enough how I've had the exact same experience. I also purchased Power Beats Pro years ago and decided to upgrade to Beats Fit Pro when my right Power Beat couldn't hold a charge. Now the wing tips on my Beats Fit Pros have began to split, exposing the plastic housing underneath. It's really odd to see these parallels appearing. Thanks for the insight!