Beats Fit Pro Wingtips tore off my right ear piece

Clean with Qtip and finger nail polish remover and then superglue. Mine have held for months so far.

Same issue. Bought them 7 months ago and the started tearing about 4-5 months in. The right ear bud for me. Just spent an hour at the Apple store and was told the same story about paying $90 to get it fixed. Why would I do that? I have no confidence that these will not tear again. Clearly a manufacturer defect that is not being properly addressed Apple.

Mine tore off too. I repaired it two months ago and it’s still holding. Best way to bond silicone is to clean it first with a Q-Tip dipped in acetone nail polish remover, then super glue it.

I had this same issue with the left and the right after eleven months they were both broken. I do not use them daily and take very good care of them. Apple replaced them, but it was a challenge for me to get them to do so.

Hello! I went to the Apple Store for an unrelated issue and thought to inquire about the wingtip issue as well and the Apple employee I was talking about this with told me that we should all report the issue to Apple via Apple Support so that there is a chance for a repair program to be launched based off what he saw with the whole keyboard situation.

Just wanted to share with everyone here so we can hopefully get taken care of.

Hello, Apple is saying that this is not covered by warranty and is considering it physical damage though we all know on this post thread it is not our fault….. I have called Apple several times and visited their store to try to explain… Honestly not a good experience and I hope Apple reconsiders their stance since so many people are also having issues.

However, I did learn on this post thread that Gorilla Glue works so that’s what I did and so far successful. I still think Apple should replace them and I shouldn’t be trying to fix my own expensive headphones that should still be under warranty…

I was able to get the entire earpiece replaced at the Apple Store through Apple Care. If you do not have Apple Carr, I’d recommend going to Geek Squad. Not sure if they can repair it, but, due to them being an official repair provider, it is my understanding that they allow you to add Apple Care after someone pays for the repair cost out of pocket for any Apple products.

Hope this helps!!

Same situation here. My wife bought these for me while in the hospital. Along with AirPod Pro. The wingtip tore. Went to Apple store. They also wanted $90. Not the longest day will I pay for a manufacture defect. Apple needs to own up and make it right. Just in the past week the other side ripped. This was simple in and out of the case. They have great sound and I loved them until this happened. They did right by the AirPods in replacing them when the noise canceling went out. But to blame the customer for a cheap build is crazy. Apple, do better. You see people are not just making stuff up. I am not blaming you for knowing this would happen. I am blaming you for not taking responsibility.

Same issue with BOTH earbuds after a few months of gentle use. Never had them anywhere but my ears, or in the case. Really a weak aspect of the design. Disappointing. Hope apple does the right thing and replaces them as they are still under warranty.

I’ve had my beats fit pros five months are the right ear tip was torn and dangling. I alternate these with my airpodpros for gym use. I put gorilla glue on. So far so good. Time will tell.

You usually get a year of standard AppleCare unless something has changed. The extra is for AppleCare+ which covers accidental damage and lost/stolen items.

A few Apple reps put up with me pushing back and they agreed to have an engineer inspect my BeatsFit Pro. My saga continues because I sent BeatsFit Pro to them a month ago. So far I have only received one update that was just to say they don’t have a timeline because an exception was made. I appreciate what they are doing for my situation. But the lack of any transparency or expectations has left me underwhelmed. I have no clue when this will be resolved. My hope is that they identify an issue, get a new set of BeatsFit Pros back to me, and help anyone else experiencing this issue. The headphones are great. There is just this one critical flaw.

The exact same thing happened to my right headset and after going to the service center they said its physical damage so won't be covered in the warranty. This didn't make any sense as the internet is full of this same issue all over the place and apple not trying to own up to the manufacturing defects. It is sad that they want us to just throw them away or what after paying so much to buy these things. Just bad product design and bad support.

I think I saw a couple hundred people talking about this issue, I noticed my left one has a tear and the right one is starting to tear. Seems like a design flaw. Normal usage, think it happens when taking them out of the case.