Beats Fit Pro Wingtips tore off my right ear piece

They are telling me the same thing that it's "accidental damage" I pointed out the clear design flaw and they said they will put a $99 hold on my credit card, send me a new bud, then determine whether or not they will charge me this $99. So, basically this is their roundabout way of charging me the $99 by saying they looked at the damaged piece. This is pretty poor

A few Apple reps put up with me pushing back and they agreed to have an engineer inspect my BeatsFit Pro. My saga continues because I sent BeatsFit Pro to them a month ago. So far I have only received one update that was just to say they don’t have a timeline because an exception was made. I appreciate what they are doing for my situation. But the lack of any transparency or expectations has left me underwhelmed. I have no clue when this will be resolved. My hope is that they identify an issue, get a new set of BeatsFit Pros back to me, and help anyone else experiencing this issue. The headphones are great. There is just this one critical flaw.

The exact same thing happened to my right headset and after going to the service center they said its physical damage so won't be covered in the warranty. This didn't make any sense as the internet is full of this same issue all over the place and apple not trying to own up to the manufacturing defects. It is sad that they want us to just throw them away or what after paying so much to buy these things. Just bad product design and bad support.

My wingtip has ripped too after 4 months of normal use. I like the sound quality and use them mainly for walking and running. I’m dissatisfied because it wasn’t no out of the normal wear and tear on them. Jus normal use. Beats fit pro failed me. Apple should fix the design of their product to insure that their product is reliable.

Having this same issue today. I claimed this is a defect, not damage and they set me up for a callback from someone else here shortly, so I will see how that turns out.

I'll just buy something else and switch to Pixel or android phones for myself and the family as well. Been looking for an excuse anyway.

Had the same issue with mine as well. Apple store glanced at them and immediately went to this is physical damage and you will need to pay 110$ CAD to have them replaced. They are about 8 months old, incredibly disappointed with the quality of the hardware and the response from apple. They have solid electronics but the built material is sub par. Beats Fit Pro Problems Beats Fit Pro Defect Beats Fit Pro Issues

That didn’t work. Mine are less than 6 months old and they considered the defect physical damage so the charge was $89.00. I went to a corporate Apple Store and called… I did glue the piece back together but still don’t understand Apple’s stance.

I had this same issue. Luckily, I had bundled AppleCare+ with my Beats Fit Pro. The wingtip is not something that can be replaced by the end used or an Apple Genius, instead they replaced the entire right earpiece.

I had this same issue with the left and the right after eleven months they were both broken. I do not use them daily and take very good care of them. Apple replaced them, but it was a challenge for me to get them to do so.

Hello! I went to the Apple Store for an unrelated issue and thought to inquire about the wingtip issue as well and the Apple employee I was talking about this with told me that we should all report the issue to Apple via Apple Support so that there is a chance for a repair program to be launched based off what he saw with the whole keyboard situation.

Just wanted to share with everyone here so we can hopefully get taken care of.

You should have a year of support from date of purchase since it’s a manufacturer defect. Apparently you have to word it that way specifically for them to actually take care of this issue. It took me two tries to get actual support so your mileage may vary.

Hello, Apple is saying that this is not covered by warranty and is considering it physical damage though we all know on this post thread it is not our fault….. I have called Apple several times and visited their store to try to explain… Honestly not a good experience and I hope Apple reconsiders their stance since so many people are also having issues.

However, I did learn on this post thread that Gorilla Glue works so that’s what I did and so far successful. I still think Apple should replace them and I shouldn’t be trying to fix my own expensive headphones that should still be under warranty…

Ocho1906, it sometimes depends on who assist you in an Apple Store. Personally, I spent the extra for Apple Care. I had zero issues getting a broken wing taken care of at the Apple Store. Best Buy can also take care of you too when it comes to repairing Apple devices. My understanding is that a repair at Best Buy will also allow to add Apple Care to a repaired device after you pay full price for the repair. This one issue is why I really tell people that adding Apple Care is worth the extra charge. I

You definitely have to be persistent it seems unfortunately. But in a case like this I would keep badgering them about it. That said, I don't think I'm ever buying another Beats product again after this. I've had a MUCH better experience when it came to the issues with the Airpods Pro even though they had the same issue 3 times...

Same thing. I don’t use them that much, because I mostly wearing head phones, so I switch to the beats pro occasionally, and to my surprise even with light usage, my left ear wing got torn. I don’t even do sport nor exercises with them. Not sure why the get torn so easily.