You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

File this under Weird: In Monterey copying a file with Finder corrupts the data in the target file

I have a really odd problem where files are being corrupted when I use Finder to copy them from my MacBook Air to my Mac Mini server. I only noticed this after seeing video glitches when I went to play the files back on my TV. When I compared the local files with their copies on the server, whole sections of data had been replaced with #00 characters.


If I generate an MD5 hash then I can check the copied file against the original, which in this case shows that the source and target files are clearly different. Initially I thought it might be a problem with my wireless network, but what is really weird is that when I copy the same file from the MacBook Air to a locally attached USB SSD drive then it is corrupted in the exact same way - the MD5 for the corrupted file on the SSD is the same value as the corrupted file on my server.


The source computer is an Intel MacBook Air running the most recent Mac OS Monterey 12.3.1. The server is an older Mac Mini running Catalina 10.15.7. I don't think the old software version on the server is a factor as the same corruption happens copying the file to a local USB SSD disk. Rsync copies the file correctly to the USB SSD Drive, so I think it's the Finder drag and drop that's causing the problem. I don't recall seeing this problem before upgrading the MacBook Air to Monterey.


Has anyone seen anything like this before?


Thanks for your help,


Steve

MacBook Air (2020 or later)

Posted on Apr 30, 2022 11:38 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 25, 2022 3:56 PM

OK, here is what I am seeing. I used QBitTorrent to download the file Only.Murders.in.the.Building.S02E10.1080p.WEB.H264-CAKES[TGx]. The MD5 hash for the only.murders.in.the.building.s02e10.1080p.web.h264-cakes.mkv file is f63c9b25296bdbf4ae92640c5a65456a. If I use Finder to copy it onto my USB SSD drive, the MD5 for that file is d54e47ed0557d5239a3d656dd3831241, so clearly the files are different.


If I use cp or rsync to copy the local file onto my SSD drive it copies correctly with no corruption - they have same MD5 hash as the local file.


I opened a terminal window and use the cp command to create a duplicate copy of the original .mkv file which I called test.mkv, which has - as you would expect - the same MD5 hash as the original. If I copy this file to the SSD drive it copies correctly with no corruption. Let's try something else. I opened the original .mkv file in HexFiend and used the Save As option to duplicate it without editing it. Copying that duplicate file to the SSD works correctly too.


Copying the original .mkv file over to the SSD drive once more using Finder, I get exactly the same hash as the earlier corrupted copy, so it is being repeatably corrupted in exactly the same way. I renamed the original file and then used Finder to copy it and it was corrupted in exactly the same way.


So Finder is corrupting the file during the copy, but what does it actually look like? I wrote a program to compare the two files which produced this:


Size for both files is 1421335900 bytes

Matched 135139328 bytes from 1 to 135139329

Cleared 45056 bytes from 135139329 to 135184385

Matched 851968 bytes from 135184385 to 136036353

Cleared 40960 bytes from 136036353 to 136077313

Matched 82153472 bytes from 136077313 to 218230785

Cleared 4096 bytes from 218230785 to 218234881

Matched 28672 bytes from 218234881 to 218263553

Cleared 16384 bytes from 218263553 to 218279937

Matched 43192320 bytes from 218279937 to 261472257

Cleared 94208 bytes from 261472257 to 261566465

Matched 58478592 bytes from 261566465 to 320045057

Cleared 16384 bytes from 320045057 to 320061441

Matched 42364928 bytes from 320061441 to 362426369

Cleared 40960 bytes from 362426369 to 362467329

Matched 25534464 bytes from 362467329 to 388001793

Cleared 249856 bytes from 388001793 to 388251649

Matched 10924032 bytes from 388251649 to 399175681

Cleared 57344 bytes from 399175681 to 399233025

Matched 624123904 bytes from 399233025 to 1023356929

Cleared 20480 bytes from 1023356929 to 1023377409

Matched 397958492 bytes from 1023377409 to 1421335900 <EOF>

Processed 1421335900 bytes.


The pattern of the corruption is that every so often during the copy, large parts of the data are zeroed out in the target file. The file sizes are identical. But it doesn't happen on every file - just on the original file downloaded by qBitTorrent. You programmers might have noticed some hinky numbers there.


So the symptoms are:


  1. Using Finder to copy the file results in a corrupted target file (MD5 mismatch).
  2. Source and target file sizes are identical.
  3. Large sections of the target file have been zeroed out during the Finder copy.
  4. It is repeatable. If you copy the file using Finder once more it is corrupted identically (Same MD5 as the original copied corrupted file).
  5. If you duplicate the file (using cp), Finder will copy the duplicated file correctly.
  6. If you copy the file in a terminal window using cp or rsync it copies correctly.


If you are seeing this problem please report it to Apple so we can raise awareness of it and get it fixed.



Similar questions

57 replies
Question marked as Top-ranking reply

Aug 25, 2022 3:56 PM in response to Steve_Agnew_NZ

OK, here is what I am seeing. I used QBitTorrent to download the file Only.Murders.in.the.Building.S02E10.1080p.WEB.H264-CAKES[TGx]. The MD5 hash for the only.murders.in.the.building.s02e10.1080p.web.h264-cakes.mkv file is f63c9b25296bdbf4ae92640c5a65456a. If I use Finder to copy it onto my USB SSD drive, the MD5 for that file is d54e47ed0557d5239a3d656dd3831241, so clearly the files are different.


If I use cp or rsync to copy the local file onto my SSD drive it copies correctly with no corruption - they have same MD5 hash as the local file.


I opened a terminal window and use the cp command to create a duplicate copy of the original .mkv file which I called test.mkv, which has - as you would expect - the same MD5 hash as the original. If I copy this file to the SSD drive it copies correctly with no corruption. Let's try something else. I opened the original .mkv file in HexFiend and used the Save As option to duplicate it without editing it. Copying that duplicate file to the SSD works correctly too.


Copying the original .mkv file over to the SSD drive once more using Finder, I get exactly the same hash as the earlier corrupted copy, so it is being repeatably corrupted in exactly the same way. I renamed the original file and then used Finder to copy it and it was corrupted in exactly the same way.


So Finder is corrupting the file during the copy, but what does it actually look like? I wrote a program to compare the two files which produced this:


Size for both files is 1421335900 bytes

Matched 135139328 bytes from 1 to 135139329

Cleared 45056 bytes from 135139329 to 135184385

Matched 851968 bytes from 135184385 to 136036353

Cleared 40960 bytes from 136036353 to 136077313

Matched 82153472 bytes from 136077313 to 218230785

Cleared 4096 bytes from 218230785 to 218234881

Matched 28672 bytes from 218234881 to 218263553

Cleared 16384 bytes from 218263553 to 218279937

Matched 43192320 bytes from 218279937 to 261472257

Cleared 94208 bytes from 261472257 to 261566465

Matched 58478592 bytes from 261566465 to 320045057

Cleared 16384 bytes from 320045057 to 320061441

Matched 42364928 bytes from 320061441 to 362426369

Cleared 40960 bytes from 362426369 to 362467329

Matched 25534464 bytes from 362467329 to 388001793

Cleared 249856 bytes from 388001793 to 388251649

Matched 10924032 bytes from 388251649 to 399175681

Cleared 57344 bytes from 399175681 to 399233025

Matched 624123904 bytes from 399233025 to 1023356929

Cleared 20480 bytes from 1023356929 to 1023377409

Matched 397958492 bytes from 1023377409 to 1421335900 <EOF>

Processed 1421335900 bytes.


The pattern of the corruption is that every so often during the copy, large parts of the data are zeroed out in the target file. The file sizes are identical. But it doesn't happen on every file - just on the original file downloaded by qBitTorrent. You programmers might have noticed some hinky numbers there.


So the symptoms are:


  1. Using Finder to copy the file results in a corrupted target file (MD5 mismatch).
  2. Source and target file sizes are identical.
  3. Large sections of the target file have been zeroed out during the Finder copy.
  4. It is repeatable. If you copy the file using Finder once more it is corrupted identically (Same MD5 as the original copied corrupted file).
  5. If you duplicate the file (using cp), Finder will copy the duplicated file correctly.
  6. If you copy the file in a terminal window using cp or rsync it copies correctly.


If you are seeing this problem please report it to Apple so we can raise awareness of it and get it fixed.



Aug 23, 2022 6:06 AM in response to Brianrh7

My solution is that I use the old unix command cp from the terminal window. Use the -r flag to copy directories recursively (including all files and subdirectories). Here is how you do it:

  1. open terminal
  2. type "cp -r " (without the quotes)
  3. drag the file or directory you want to copy from the finder into the terminal window. The full path and filename should appear in the terminal.
  4. drag the destination drive or folder into the terminal. The path should appear as the second argument to the cp -r command.
  5. hit the return (enter) key
  6. wait until the copying is finished. You won't see any progress bar, but when it is done, your prompt will reappear in the terminal window.


May 1, 2022 2:42 PM in response to ku4hx

I only ran rsync once from a terminal session to see whether it would copy the file from the internal flash storage onto the external SSD correctly. It did, as confirmed by checking the md5 hash on each file.


It's the normal drag and drop file copy from my internal flash drive using Finder that isn't working, either to the SSD or to my server. It doesn't corrupt every single file but seems more likely to corrupt large files.


Copying the file from the server or SSD back to the local flash drive does work properly.


I'll try anything - can you let me know how to disable rsync and why you think it might help.




May 1, 2022 7:17 PM in response to Steve_Agnew_NZ

I was having the exact same problem today while I was copying large video files to my TrueNAS server. After hours trying to figure it out the problem I stumbled upon your post and confirmed it was Finder corrupting my files. I made a simple test by copying a 1.5GB to a thumbdrive and boom, the file was corrupted. Compared both using the cli tool diff and they weren't the same file. Restarted the Macbook and now it works fine.

Jun 4, 2022 5:07 AM in response to Steve_Agnew_NZ

Same problem here. It has taken 8 weeks to finally pinpoint the problem, i.e. Monterey 12.3 and using Finder to copy files from my MacBook to my NAS.


When using WiFi, files are copied successfully with exact same byte size. However, similar to OP, I started getting intermittent video glitches on my TV/NAS setup (which had been fine for 5 years) start, from approx early April onwards. I used 'cmp' to report the files are different, although byte count was the same


No video glitches when using ethernet to move the files from MB to NAS. 'cmp' reports files are identical.


Grrrrrrrr. As mentioned above, why doesn't Monterey 12.3 verify the file?




Jun 4, 2022 3:15 PM in response to stephenfromno

Hi Stephen,


Can you try something for me to check if it is the same problem I am experiencing?


On your MacBook, choose one of the problem video files and copy it onto a USB drive, then run the cmp against that. If you find the files are different then you now have three video files, one good one on your MacBook and two corrupted video files, one on your USB disk and one on your NAS. What we want to do is to compare the two dud files to see if they have been corrupted the same way. You can compare them using cmp or by generating a hash value for each of the files.


Create an md5 hash file for each video file, say goodmd5.txt, usbmd5.txt and nasmd5.txt and compare them. In my case goodmd5.txt was different from nasmd5.txt, but nasmd5.txt and usbmd5.txt were identical, so finder corrupted the file in exactly the same way whether it was being copied to a local USB drive or across my wireless network.


Let me know what you find.


Even if you are copying the files over ethernet I would check them afterwards to make sure they copied correctly. I noticed the same problem copying flac files from one machine to another, so it isn't just a video file problem, probably a general file copy bug in finder. If it happens over ethernet as well that would be useful to know as I can't test that easily here.



Jun 5, 2022 3:37 PM in response to Steve_Agnew_NZ

Do you have any more ideas on what might trigger it?

I've been trying to replicate the problem and can't.

I've only got one 2.2GB movie and a couple 500MB movies to test.

I've copied them from an MBP to an M1 Mini and a Catalina Mini several times without failure.

The M1 is connected to the network via Ethernet cable and Wi-Fi. The Mini is only Wi-Fi. MBP is Wi-Fi.

Jun 6, 2022 8:11 AM in response to Barney-15E

I am currently having this problem, after I copy a video file using finder it will not copy correctly, as confirmed with md5 check.


When I used terminal to copy with "ditto" command however it worked without issue. It is a completely new issue on a mac mini that I have been using for years. I thought it was external HD I was using so I got a new one but I have the same issue.

Jun 6, 2022 8:27 AM in response to blackwhale34

I just last night copied a 90GB VMWare Fusion Windows VM file from an iMac to a PNY 250GB portable SSD. I then copied it from the PNY to four other Macs and back to the PNY.


That was a total of 9 copy cycles. Did this bingeing Yellowstone


The VM ran from the PNY on every machine that has VMWare Fusion installed on it, and when copied back to the original Mac overwriting the existing file it also ran fine.


I cannot duplicate this problem.

Jun 6, 2022 2:56 PM in response to ku4hx

Hi Ku4hx,


Thanks for trying it out. You are braver than me - I would have checked the hash value of your VM files before overwriting an original working file. It is possible for files to be corrupted in ways that don't show up immediately.


It does appear to be an intermittent problem. I have copied multiple GBs of random data and it all worked perfectly. A bit later I downloaded some new TV shows and they were corrupted when I copied them onto my USB SSD drive. As an example, I downloaded the series We Own This City. On my local drive, I created a file shasum.local.txt by running shasum *.mkv > shasum.local.txt. The file looked like this:


dac9fea2e7e307450be3c3f79f4ef773f80eefab  We Own This City - S01E01 - Part One.mkv
7bbcf6cc2fba68ceb0d125b826e74534bfd5a627  We Own This City - S01E02 - Part Two.mkv
9d1ddb2630b055168e10d4975812097592024254  We Own This City - S01E03 - Part Three.mkv
0e8d0bd2b32e95603d46672cca60684318d2ea73  We Own This City - S01E04 - Part Four.mkv
917a3d9d1eb537eeadf3588a36d332ad991fc652  We Own This City - S01E05 - Part Five.mkv
1b8bea38f770e186f87acdcbc3b19bf480a0f09c  We Own This City - S01E06 - Part Six.mkv


Then I dragged the folder from my local machine onto a USB SSD Drive. The file sizes were all the same. I ran the shasum command again which produced the following output:


dac9fea2e7e307450be3c3f79f4ef773f80eefab  We Own This City - S01E01 - Part One.mkv
479a7ffd22e199f8b330d46f89fd63c66d8c7c67  We Own This City - S01E02 - Part Two.mkv
097a7b275e72e8746b2ebb82f2dc15667b7bd58b  We Own This City - S01E03 - Part Three.mkv
fbf5ed7aa0a1e9706c13c88c8e630f0d25e56882  We Own This City - S01E04 - Part Four.mkv
44e542888838632774860cdab9571e19962f44f6  We Own This City - S01E05 - Part Five.mkv
c43a3fdc03aa01cb45ad3404ebcc03bfab7f311d  We Own This City - S01E06 - Part Six.mkv


As you can see from the hash values, the first file is identical but the following files are all different. Looking at the S01E02 files with a binary comparison tool shows that large sections of the source file have been replaced with binary zeroes during the file copy.


Up until position $3296250 the files are identical.

Starting from position $3296250 until $3299FFF all the data was replaced with $00.

The files are the same again until position $DE1B000.

From $DE1B000 until $DE1EFFF all the data was replaced with $00.

The files are the same again until position $FA9E000.

From $FA9E000 until $FAAEFFF all the data was replaced with $00.

The rest of the files matched.


The other episodes were corrupted in a similar way. This doesn't happen if I copy the folder using rsync. The corrupted files might have played back but there would have been glitches where the data was missing, which is why a hash is so useful to detect corruption.


#Blackwhale34, are you using Monterey 12.4?




Jun 6, 2022 3:51 PM in response to steve626

My MacBook Air internal drive is formatted as APFS. I first noticed the problem after copying files across my wifi network onto my Mac Mini Server's USB attached 40TB drive array which is formatted as APFS. The USB SSD Drive I have been using for testing is formatted as Mac OS Extended (Journaled). The hash values are derived from the file contents and should be identical on any disk format.

File this under Weird: In Monterey copying a file with Finder corrupts the data in the target file

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.