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iPhone only detected in iTunes if connected through external USB hub

iPhone is not detected in iTunes and only charges if plugged in to PC using motherboard's USB ports. The "trust this device" dialogue appears every time on phone and accepting it doesn't do anything. I tried different cables still the problem persists. The only thing that works is if I connect my iPhone through an external USB hub it is detected in iTunes. Also the "trust this device" dialogue appears only for first connection by external hub.

I tried restarting devices, resetting privacy and location setting on iPhone and reinstalling all drivers.

iPhone model: 13 Pro 128GB (A2638)

iTunes Version: 12.12.3.5

Operating System: Windows 10 Pro 21H2 19044.1645

Motherboard: MSI B450 Tomahawk Max

BIOS version: 7C02v3B

iPhone 13 Pro, iOS 15

Posted on May 4, 2022 1:14 AM

Top-ranking reply

friendlySeagull Author

Level 1

5 points

Posted on May 5, 2022 1:04 PM

I tried what is suggested above but it doesn't fix the issue. One method that helped was uninstalling "Apple USB Drivers" (not the composite driver) (not the drivers from "portable devices" section) in "Device Manger" in Windows OS and then reconnecting the phone. Only this works but there is an issue in recent drivers that needs to be fixed as the device doesn't get recognized in iTunes automatically; I tried it in different computers and different iPhones.

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iPhone only detected in iTunes if connected through external USB hub

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