You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mail is Slow and lagging.

Since last update with MacOS Monterey, when I open Mail, everything is slow. (In the mail app) I get the color circle every 20-40 second. Spend hours with Apple tech. This is happening on my labtop and desktop. I used Google mail and Microsoft Exchange for work email. We have reinstalled the software and did numerous things with apple tech, and still, not fixed. Its only in mail, everything else on both computers are fast and working great. I have removed all my emails and it's still happening. Mail is extremely slow to response. HELP!

iMac Pro, macOS 12.3

Posted on May 5, 2022 6:17 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 24, 2022 10:00 PM

Thank you very much Alf! This tip has perfectly solved my annoying slowness problem, especially the reindexing part:

(Excerpt from the cited Macpaw article, please read the full article to give credit).


"Reindex your Apple Mailbox

Rebuilding your Mailboxes is often enough to solve many of the issues an overburdened Mail app may experience. However, if you’re still having problems (such as the app becoming so unresponsive it barely works or fails to launch), you should manually reindex your Mailboxes.

Here’s how to manually reindex your Mailbox:

  1. First, quit Apple Mail if the app is running.
  2. Launch Finder and select Go from the Menu Bar.
  3. Enter ~/Library/Mail/ and press Go.
  4. Choose the V8 folder (depending on your macOS version, it can be named V5, V6, or V7) > MailData. Next, locate and delete all the files that start with Envelope Index, such as “Envelope Index” or “Envelope Index-wal.” 
  5. Note: It’s a good idea to copy each file to your desktop before deleting it."


112 replies

Nov 8, 2022 8:25 AM in response to jackin

As explained higher, just delete the following file:


~/Library/Application Support/Mail/Plug-ins/Bundles/Library/Mail/Bundles/Properties.plist


To do that, in finder, go -> go to folder -> paste: "~/Library/Application Support/Mail/Plug-ins/Bundles/Library/Mail/Bundle" and next delete the appropriate file.

Nov 10, 2022 10:21 AM in response to vintage42

Except that mail is a major problem for me on Monterey and Ventura, I've had multiple crashes since updating to Monterey 12.6.1 and now also on Ventura 13.0. On both updates I was only able to open mail in safe mode. A major hurdle that even made this possible was deleting the old envelope files and going online to AOL and deleting just about all of my old messages, particularly the sent mail. Once I was able to open mail in safe mode, I could restart the machine and only open mail AFTER the restart. Waking the machine from sleep is still sluggish and it takes a while (minutes)to download new messages and open previews, and the trackpad mouse usually locks up during this process. I still cannot reopen the mail window while the machinbe restarts.

Nov 10, 2022 11:26 AM in response to vintage42

All three of my Macs have been updated to Ventura and latest update: now at 13.0.1.


Three Macs: MacBook Air M1, Mac mini M1, 14" MacBook Pro M1 Max


All three Macs configured the same in Mail and in iCloud. No plug-ins or third-party apps. I don't like to use third party plugins, apps or utilities.


The 14" MacBook Pro M1 Max is still slow with blank Mail windows for 10s of seconds with no activity showing in the Activity window.


The MacBook Air M1 and Mac Mini M1 are perfectly fine and responsive with no delays or blank windows.


I am starting to become convinced it's something to do with OS level M1 Max process/thread handling in Mail.



Nov 10, 2022 11:57 AM in response to openthreads

My mac is a 27 inch, 2017, 3.8 Quad-Core Intel Core i5 with 16GB of memory, purchased new in 2019. The machine is very responsive with Ventura 13 so long as Apple mail is NOT open; and in response to vintage 42, I have seen temporary empty message fields in old messages tha have been downloaded. I have also seen the trackpad mouse get "jumpy" when I am working outside of mail and new messages are being downloaded. I also have monitored CPU and Memory and see nothing that indicates very high demands.

Dec 8, 2022 5:45 AM in response to MeltingSnowtime

MeltingSnowtime, just to clarify, my slow mail issues started on Monterey and got worse with the last Monterey update 12.6.1. That was why I installed Ventura 13.0 (and 13.0.1 thinking Apple may have fixed something). The slow email was worse with both Ventura updates. Creating a new user account seems to have solved the problem for me, so macOS does not seem to be at fault.

Dec 8, 2022 11:59 AM in response to Francois1975

After a few months of dealing with this myself I found a fix, that worked for me. I copied this from a site I found and have since lost the link to, so I apologize to the originator of this information. To perform this fix you must be comfortable accessing "hidden" files. To access items in your Library, in Finder, hold down the option key and select Library in the Go menu. Go to ~/Library/Mail folder and rename the folder to Mail.old. Go to ~/Library/Preferences, find the file named "com.apple.mail-shared.plist" and rename it to com.apple.mail-shared.plist.old". Go to ~/Library/Containers and find all the folders named "Mail" and move them into a new folder called "Mail.old". Restart your computer and fire up the mail application. Your mail system will be rebuilt and re-indexed. After a while, if everything looks okay you can delete the folders you previously renamed. If everything goes south, you can simply remove the new mail folders in those locations and replace them with the ones you previously renamed. I'm disappointed Apple hasn't taken this issue more seriously. Good luck

Mail is Slow and lagging.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.