an identical exchange account already exists

When trying to reinstall Exchange mail, the following message is presented. "An identical exchange account already exists". How do I get around this and get Exchange reinstalled?

iPhone 13 Pro, iOS 15

Posted on May 9, 2022 4:16 PM

Similar questions

Microsoft Exchange account in Mail "Unable to verify account" G'Day Community, I don't know if I'm having Macbook issue or Exchange issue. I have an Exchange email account in Mail in addition to a gmail account and an internet provider account. The gmail and IP account work fine, but I keep getting a situation where the Exchange account won't download and gives me the "Unable to verify account name or password" message. In the past we have had to delete the Exchange internet/email account and then re-add it. However, this no longer works. I deleted the exchange account from Internet accounts and Email accounts, but now when I try to restore them, I get the above message. The confusing part of this is the account is still active and working (sending and receiving emails) on both ipad and iphone Mail using the same account name/password combination. If I try to log into Exchange, same message and can't log in. Any help will be greatly appreciated. Many Thanks
15299 8
Old Exchange Account Keeps Returning to Internet Accounts About every couple days or so I get an “Exchange Account Added” notification for an old email address from a previous job. I have to go to Internet Accounts and manually delete it. I’ve gone through Keychain Access and removed every entry related to the old email address. I’ve also checked that the account has been removed from all my apps and mobile devices, but the Exchange account keeps returning.
725 1
Unable to delete Exchange mail account I was recently laid off from my company and because of this, I'm no longer able to access the Exchange mail account. It keeps asking me to enter a password, but all my access has been terminated so I can't. I can't delete this account until I enter a password, I can't add any new mail accounts, I can't access my Apple ID account until a password is entered. I don't know what to do.
1728 3

3 replies

deggie

Level 10

167,537 points

May 9, 2022 4:17 PM in response to BeginnerBunz

Talk to your Exchange Administrator.

BeginnerBunz Author

Level 1

5 points

May 9, 2022 5:08 PM in response to deggie

Thanks. I am the Exchange Admin .... and chief cook. Business leader in a 1 person biz!

deggie

Level 10

167,537 points

May 9, 2022 5:09 PM in response to BeginnerBunz

You may need to remove yourself from the server to make this work.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

an identical exchange account already exists

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up