Video will not load on Apple TV

I access Apple TV through Roku and am having issues with loading TV shows. Some will load with no problems, but others will not. Message is Video Not Available. There's a problem loading this video. If this continues, check your internet connection. The problem doesn't appear to be with a specific show as some episodes within a show will load and others will not.

Posted on May 10, 2022 1:52 PM

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1 reply

BrianK90

Community Specialist

May 11, 2022 9:32 AM in response to abphillips

Hey abphillips,

It looks like you already checked out the article on what to do if you can't watch or stream movies and TV shows on the Apple TV app. Just to confirm, did you go through all the recommended steps from that article? If yes, did you also try contacting the manufacturer of Roku to make sure there isn't any issues with the Roku?

If you've made purchases through the Apple TV app, we recommend that you visit this article for your next best step: Request a refund for apps or content that you bought from Apple

We hope this helps!

Best regards.

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Video will not load on Apple TV

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