Can’t remove screen Time passcode

Question

Can’t remove screen Time passcode

I bought new 13 Pro and am trying to restore my Old X , alraedy transfered datas, niw I need to erase datas from my old phone ,, but keep getting asked for the 4 digit screen time passcode which I have never used or established. When I try to turn off the passcode, it asks for my Apple ID and password, but when I enter that it treats it as another “failed attempt”. I have even gone and reset that password but then when I use it, I get another failed attempt— each one adding time begore I can try again. My Apple id and password is taking , but no prompt to type new screen passcode !!!

Posted on May 14, 2022 5:31 AM

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Answer 1

Top-ranking reply

ProustGiulio

Level 10

208,692 points

May 14, 2022 5:45 AM in response to MohammadAKEDY

These are the minimum requirements to reset the ScreenTime passcode:

The device must run iOS/iPadOS 13.4 or later;

AND

You must know the Apple ID & Password that were used to set up that ScreenTime Passcode.

If you meet both above requirements, these are the instructions:--> If you forgot your Screen Time passcode – Apple Support

Shouldn't be this case, you need to erase that device following these instructions (even if related to the passcode to lock/unlock device's screen):--> If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

The bad news is that you cannot restore data from a backup, since the ScreenTime passcode would come back in.

Regards

Giulio

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Answer 2

May 16, 2022 1:46 AM in response to ProustGiulio

Thank you for the kind reply, My phone is not disabled , still working fine , I need format/erase data same like new! Without screen passcode.. Now I have connected with Itune , I cant see the option erase or formate !

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Answer 3

ProustGiulio

Level 10

208,692 points

May 16, 2022 3:14 AM in response to MohammadAKEDY

You should have read more carefully the support article I already posted:--> If you forgot your iPhone passcode - Apple Support, where it is clearly explained how to connect your device to a computer and, when done, you need to click on "restore" option.

Regards

Giulio

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Can’t remove screen Time passcode

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