My Apple mail version 14.0 is directing most of my important emails to trash. When I move the message to inbox it immediately goes right back into trash. The app will not allow me to change the rules or apply rules. Please help.
Thanks for everyone’s help. I was finally able to bring up ‘apply rules and disregard rules. So far important email is going to inbox and unimportant is going to junk. If it starts to ‘act up’ again, I will let you know. Thanks again.
Thanks for everyone’s help. I was finally able to bring up ‘apply rules and disregard rules. So far important email is going to inbox and unimportant is going to junk. If it starts to ‘act up’ again, I will let you know. Thanks again.
Have you tried restarting the computer? Are you running any anti - virus programs? Using a VPN?
If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once.
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin
See the articles Use rules to manage emails you receive in Mail on Mac - Apple Support
Change Rules preferences in Mail on Mac - Apple Support
Remove
Delete a rule.
Not running any new virus progms. or a vpn. I have re-started many times. I have bigsur now But my imac is a late 2014 and I have had the same email since my first apple mac. I applied rules many years ago to have many solicitor emails go to trash, but now most of my important( (bill reminders, etc.) emails are going to trash. When I goto a message and try to apply a rule. The screen that you normally see to apply rules does not appear.
The mail application is not functioning , delete the accounts Remove email accounts in Mail on Mac - Apple Support and once again configure Add an email account to Mail on your Mac - Apple Support
I have tried that, but the rule page would not open. But I will try again and let you know if I was successful.
Apple email going to trash
