iTunes on Windows 10 no Iphone icon

My iphone icon is gone I can no longer sync. Iphone XR latest iOS, Windows 10 is up to date.

I have uninstalled reinstalled iTunes.


Windows Device Manager shows Apple iPhone under portable devices

Windows Device Manager shows "Apple Mobile Device USB Composite Device" and "Apple Mobile Device USB Device"

I attempted to update both drivers: automatic search says best driver installed for both. Manual search finds no usbaapl64.inf or usbaapl.inf files anywhere on computer

There is no 'Apple Mobile Device Service' found in services.


I am out of options how do I get my iPhone icon back in iTunes

Windows, Windows 10

Posted on May 18, 2022 4:35 AM

Reply
5 replies

May 19, 2022 6:53 AM in response to 1mcgeek

Greetings 1mcgeek,


In Device Manager when you were viewing the Apple Mobile Device USB driver, was there an error symbol? If so, please follow the steps under section ‘If your device still isn't recognized’ from If your Windows PC doesn't recognize your iPhone, iPad, or iPod touch.


Please also be sure you’ve tried the first six steps from If your computer doesn't recognize your iPhone, iPad, or iPod


If your computer doesn't recognize your connected device, you might see an unknown error or a "0xE" error. Follow these steps and try to connect your device again after each step.

1. Make sure that your iOS or iPadOS device is turned on, unlocked, and on the Home screen.
2. Check that you have the latest software on your Mac or Windows PC. If you're using iTunes, make sure you have the latest version.
3. If you see a Trust this Computer alert, unlock your device and tap Trust. If you can't unlock your device because you forgot your passcode, find out what to do.
4. Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.*
5. Restart your computer. 
6. Restart your iPhoneiPad, or iPod touch.


Thanks. 

May 19, 2022 8:13 AM in response to AnnieL2

There is no error it’s not a driver problem.

And today it’s working it’s intermittent sometimes it shows up in iTunes sometimes it doesn’t there is no pattern.

Computer always sees device and phone always annoyingly asks to trust computer so I don’t think it’s a connection or driver issue. I’ve reinstalled iTunes reinstalled driver it’s just buggy.

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iTunes on Windows 10 no Iphone icon

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