I just purchased a new iPhone and restored via backup. The phone works great except now in the download section of iTunes I have 2 movies that are stuck in “preparing for download” I have tried logging out of ITunes, restarting and going in iTunes to download/stop download. Nothing has worked. Does anybody have a solution?
iPhone 13 Pro
Hello mkt_girl_96,
Thanks for posting in Apple Support Communities. After restoring your backup, it can take hours or sometimes days for all of your content to restore in the background. Over the next few days, try to connect to Wi-Fi and power as often as possible to let these processes complete. Check out Restore your iPhone, iPad, or iPod touch from a backup - Apple Support which mentions this as well.
Take care.
Hello mkt_girl_96,
Thanks for posting in Apple Support Communities. After restoring your backup, it can take hours or sometimes days for all of your content to restore in the background. Over the next few days, try to connect to Wi-Fi and power as often as possible to let these processes complete. Check out Restore your iPhone, iPad, or iPod touch from a backup - Apple Support which mentions this as well.
Take care.
Stuck downloading movies
