You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 13 Pro Bottom Half of Screen Black

My wife's iPhone 13 pro, which has worked flawlessly since purchased last September without issue, is black on the bottom half of the screen as of this morning. The phone has not been dropped, no water has been spilled on it, nothing that should not happen to a phone physically has happened. It just stopped working when she unlocked it this AM. Although the screen is black, the touch mechanism works. We can unlock the phone using the passcode, and anything that appears in the black portion of the screen can be touched and manipulated as normal. Also, the screen occasionally flickers on the bottom half from black to normal and back.


I am presently backing up the phone. Any advice on how to proceed much appreciated!

iPhone 13 Pro

Posted on May 24, 2022 4:42 AM

Reply
Question marked as Top-ranking reply

Posted on May 24, 2022 7:43 AM

electronic components can become defect without being exposed to physical trauma

it should be under warranty

Legal - Hardware Warranties - Apple


unless they judge it have been exposed to user caused damage of cause


you can also reach out to Apple Support


1 reply

iPhone 13 Pro Bottom Half of Screen Black

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.