My MacBook pro 16 damaged delivery

You need to contact the shipper immediately. Keep the box to show that it is damaged. Did you complain to them when they delivered it? It is the shipper's responsibility. And do everything in writing so you have written proof. Or return it to Apple with proof that this is how you received the device.

abdullrahman111 wrote:

I’m really disappointed in apple customer service I contacted

them using chat and phone regarding my MacBook pro 16 that I received it damaged,

and I tell apple in phone that I received it damaged they tell me we have contract

with UPS so they will not delivery the product damaged ...

Return it—

Returns & Refunds Order status

Returns & Refunds - Shopping Help - Apple

That 14-day return/exchange policy only applies in countries where you can buy DIRECT from Apple

Is there a replacement process for macboo… - Apple Community

If you are past the return period it falls under your warranty repair:

AppleCare Support at 1-800-APLCARE (800-275-2273)

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple for support and service - Apple Support

Check your coverage/initiate a repair:

https://support.apple.com/my-support

You're not talking to Apple here.

Go to: Product Feedback - Apple