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I have balance in my account, and I have set Apple Pay. I can purchase from the store without issues but in-app purchases can’t be completed recently. Dunno how to solve this issue I have tried almost every solution I could find online but no success. please help
iPhone 13 Pro Max, iOS 15
Thanks for getting back to us, Naanzy. It’s appreciated.
Since the previous like didn’t work as expected, let’s try some of these methods of contacting Apple Support:
Apple Support on the App Store -- Use the Apple Support app.
Get Support -- This link takes you directly to our Billing Specialists.
Contact Apple for support and service - Apple Support -- You can also call Apple Support directly.
Take care.
Thanks for getting back to us, Naanzy. It’s appreciated.
Since the previous like didn’t work as expected, let’s try some of these methods of contacting Apple Support:
Apple Support on the App Store -- Use the Apple Support app.
Get Support -- This link takes you directly to our Billing Specialists.
Contact Apple for support and service - Apple Support -- You can also call Apple Support directly.
Take care.
Hi Naanzy,
Thank you for posting in Apple Support Communities! Are you getting a specific error message when you attempt to make an in-app purchase?
If you go to Settings > Your Name > Payment & Shipping, do you see any messages that explain why the method cannot be charged.
Check out more steps you can try here: If your payment method is declined in the App Store or iTunes Store - Apple Support.
If you need further assistance, you may need to reach out to the billing team at Apple Support. Depending on your region, you may be able to reach out to them here: Get Support.
Have a good one!
Hi Smith,
Thanks for your response. I keep getting the following message “ your purchase could not be completed”. I have already tried the methods in the link you sent several times but didn’t work.
I have signed out and in, restarted my phone and added another payment method but didn’t work either.
I used to pay using iTunes gift cards for years, last time in March 2022, without issues. I remember syncing my phone to my MacBook and afterwards I started facing this issue. Dunno what really happened. Payment is showing “None” even though my credit is listed first as shown below.
Naanzy,
What we’d recommend at this point is to connect with Apple's teams how handle billing and purchasing issues - Contact Apple Support.
Thanks.
Tried that as well. When I reach the required support search it takes me to a blank page, not sure if it is a broken link or something else.
Thanks a lot. I’ve downloaded apple support and they resolved the issue from their side.
In-app purchases can’t be completed
