Ios 15.5 causing calls to drop or sound going in and out

I just installed the iOS 15.5 update. I am now having calls to drop or the other party cannot here or they say my voice is going in and out.

Posted on May 28, 2022 4:56 PM

Reply
Question marked as Top-ranking reply

Posted on May 29, 2022 11:56 AM

Hi phebe114,


Have you restarted your iPhone since noticing this happening? If not, go ahead and do that, as a restart can resolve unexpected issues.

Restart your iPhone - Apple Support 


If the restart doesn't resolve the issue:


Are you having these issues using the Phone app and cellular service?


If so, does this happen if you change locations to try with a different cell tower?

If you have Wi-Fi calling available, test and see if the same issue happens. You would have needed to set this up with your cellular carrier.

Make a call with Wi-Fi Calling - Apple Support


If you're not using the Phone app, check for any app updates for the app you're using.

How to manually update apps on your Apple device - Apple Support


These tests will help to isolate the issue.


Thanks!


1 reply
Question marked as Top-ranking reply

May 29, 2022 11:56 AM in response to phebe114

Hi phebe114,


Have you restarted your iPhone since noticing this happening? If not, go ahead and do that, as a restart can resolve unexpected issues.

Restart your iPhone - Apple Support 


If the restart doesn't resolve the issue:


Are you having these issues using the Phone app and cellular service?


If so, does this happen if you change locations to try with a different cell tower?

If you have Wi-Fi calling available, test and see if the same issue happens. You would have needed to set this up with your cellular carrier.

Make a call with Wi-Fi Calling - Apple Support


If you're not using the Phone app, check for any app updates for the app you're using.

How to manually update apps on your Apple device - Apple Support


These tests will help to isolate the issue.


Thanks!


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Ios 15.5 causing calls to drop or sound going in and out

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