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4th Generation iPad-Unable to sign into iTunes/App Store

A friend gave us an old 4th generation iPad to use for some older apps. I was able to sign into iCloud but when I try to sign into iTunes/App Store, it says my username or password is incorrect even though I'm 100% sure it is correct. It also then sends an Apple verification number to my phone but there is no where on the ipad for me to enter this code.


Should I be able to download apps? Is there a setting I'm missing? There is no "cellular" option under Settings. How can I get signed into the App Store?

iPad, iOS 8

Posted on Jun 3, 2022 5:32 AM

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3 replies

Jun 3, 2022 11:20 AM in response to NC5432

If it exists, the download will have long-ago expired; delete the failed update package from the iPad...

Settings > General > iPad Storage


Scroll down the list of Applications until you find the Apple Update - then tap and select Delete Update.


Next, forced-restart your iPad:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




After restarting the iPad, attempt to update the iPad:

Settings > General > Software Update


Be aware that you might have to use a computer to perform the update. If so, you will need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support


Update support for iPad4 ended September 2017. The final iOS releases for this model were iOS 10.3.3 (WiFi Only models) and iOS 10.3.4 (WiFi & Cellular). iPad4 cannot be updated to any later major version of iOS as it lacks the minimum hardware requirements needed to run more recent versions. The 32-bit platform upon which the iPad4 is based is obsolete.


Most App Developers have dropped all support for 32-bit devices and iOS versions preceding iOS11/12/13 - and have withdrawn older versions of their Apps from the Apple App Store. Withdrawal of Apps supporting older models of iPad is making their utility and usefulness significantly more limited. Once compatible versions Apps are withdrawn, you’ll not be able (re)download or (re)install them.


If Apps that you need to use now have higher minimum iOS-version requirements, your only option is to replace your iPad with newer model. Of current models, even the entry-level iPad9 supports current iPadOS 15 - and has hardware specifications and capabilities that vastly outperform your old iPad4.


I hope this information is helpful - if only in clearly stating the fundamental limitations of your iPad4 and your available options.

Jun 3, 2022 11:11 AM in response to NC5432

One more question! 4th generation ipad-I downloaded the most recent iOS (that is possible) which I believe 10.02 or close to that. However, when I go to download any apps, I get the error message: this app require iOS 9.0 or higher.

What am I doing wrong?

When I look at the Updates in Settings-it lists the 10.02 update and shows "downloaded" but does remain on the screen with an "install" option that doesn't do anything if I click it.

4th Generation iPad-Unable to sign into iTunes/App Store

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