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Ipad mini 3 will not let me reenter my password for my Outlook account.

In settings I am trying to add my Outlook account to my mail accounts. The response is "Outlook Account

Unable to verify account information." How do I get my Outlook account added?

iPad mini 3, iOS 12

Posted on Jun 4, 2022 9:04 PM

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Question marked as Best reply

Posted on Jun 5, 2022 5:28 AM

Are you attempting to install/use the Outlook App - or are you adding your Outlook email account to the native Mail App?


In common with many other Mail providers, Microsoft Outlook and Hotmail accounts now use App Specific Passwords to access IMAP or POP3 mailboxes.


The Mail App on each of your devices, such as your iPad, requires a unique password to be generated from within the Microsoft account. To do so, you’ll need to sign-in to your Microsoft account from a we-browser. Note that the system generated App Specific password will intentionally differ from your Microsoft account password - and can only be used to access your Microsoft mail.


More information about Microsoft’s App Specific Passwords can be found here:

https://support.microsoft.com/en-us/account-billing/using-app-passwords-with-apps-that-don-t-support-two-step-verification-5896ed9b-4263-e681-128a-a6f2979a7944

2 replies
Question marked as Best reply

Jun 5, 2022 5:28 AM in response to MissKitty1323

Are you attempting to install/use the Outlook App - or are you adding your Outlook email account to the native Mail App?


In common with many other Mail providers, Microsoft Outlook and Hotmail accounts now use App Specific Passwords to access IMAP or POP3 mailboxes.


The Mail App on each of your devices, such as your iPad, requires a unique password to be generated from within the Microsoft account. To do so, you’ll need to sign-in to your Microsoft account from a we-browser. Note that the system generated App Specific password will intentionally differ from your Microsoft account password - and can only be used to access your Microsoft mail.


More information about Microsoft’s App Specific Passwords can be found here:

https://support.microsoft.com/en-us/account-billing/using-app-passwords-with-apps-that-don-t-support-two-step-verification-5896ed9b-4263-e681-128a-a6f2979a7944

Jun 4, 2022 9:28 PM in response to MissKitty1323

MissKitty1323 Said:

"Ipad mini 3 will not let me reenter my password for my Outlook account.: In settings I am trying to add my Outlook account to my mail accounts. The response is 'Outlook Account Unable to verify account information.' How do I get my Outlook account added?"

-------


Use a New App Password for Outlook:


While in Outlook, Go To:

  1. User Name(Top-Right)
  2. View account (Second Option Down)
  3. Security (third tap in from top-left)
  4. More security options (Far-Right)
  5. App passwords (Third Pane Down)
  6. Create a new app password
  7. Click Done
  8. Use the app password provided for a synchronized app

Ipad mini 3 will not let me reenter my password for my Outlook account.

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