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olyman1955 Author

Level 1

30 points

How to resolve Slow Email Opening on macOS Monterey 12.4

Seems like ever since my Mac OS Monterey was updated to 12.4, I've had a lot of problems opening my email. I can click on the email envelope to open my email and wait a minute or so for my emails to be downloaded. Then when I click on the email to open, it only opens to show who it's from and the subject, but it may take anywhere from 30 seconds to 2 minutes to fully open the message of the email. Even if it's only 2 or 3 lines. Normally, I could click on the email and it would open completely, whether it was an ad or a letter from someone. Has anyone else had this slow email opening problem?

[Re-Titled by Moderator]

Mac mini, OS X 10.11

Posted on Jun 5, 2022 2:46 PM

Top-ranking reply

Mfiles

Level 1

29 points

Posted on Jun 26, 2022 10:39 AM

Here is what worked for me today 6/26/22 (OS Monterey 12.4 on iMac). I went into Mail>Preferences>Privacy and unchecked "Protect Mail Activity." I made sure "Hide IP Address" was checked. Suddenly all my emails will open. It was taking 1-2 minutes or more every day since the last OS update. What a relief. I hope this is useful for you.

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227 replies

Krek.

Level 1

18 points

Sep 21, 2022 8:46 AM in response to Krek.

Alas! I spoke too soon. It is broken again. No idea why it worked for a couple of minutes, but I have to wait several minutes again before mail will open. The fact that it is so random is very irksome. There seems no rhyme nor reason to this bug. You see the big empty space below the list of e-mails. There should be something there!

And why is Apple not responding here? We're on their official discussion forum aint we?

Starprof

Level 1

8 points

Nov 22, 2022 5:56 AM in response to Mfiles

I followed that procedure of unchecking “protect mail activity” and the mail appears to be working properly. Thank you.

Mar 8, 2023 9:52 AM in response to Mfiles

Unchecking "Protect Mail Activity' and checking "Hide IP Address" in Privacy-Mail Preferences worked great for me everything is back to normal.

tmrice70

Level 1

8 points

Jun 22, 2023 11:56 PM in response to olyman1955

In my case, unchecking ‘protect mail activity’ under privacy AND ‘include related messages’ under the View tab then restarting the program resolved the problem.

Mar 7, 2024 8:47 AM in response to leroydouglas

Holding down the Shift Key while launching Mail helped this time... what does that mean? This is a huge problem occurring daily. It is happening on both of my iMacs... Very frustrating.

Mac_Dr

Level 1

34 points

Apr 20, 2024 6:50 PM in response to BDAqua

Good thought, that occurred to me earlier...just tried to explore that, and since I've not messed with Console in quite a while, I see Apple has changed the interface :-( A quick look through seemed to indicate that I had to do a "Start Streaming" which resulted in this screen shot I took, that is pretty much above my pay grade, if that keys anything for you, I'm all ears!

Mac_Dr

Level 1

34 points

Apr 22, 2024 2:47 PM in response to BDAqua

It's stable after syncing with servers, and launches immediately.

So, next step will be to take out those accounts in my Primary Admin User space, restart, then add back.

Jun 14, 2022 3:56 AM in response to alberti-nl

The shift-open only works ephemerically - I mean, it might work, but not long.

The next hour and certainly day iMac Monterey 12.4 Apple Mail is again slow to open a mail - sometimes it takes 20-30 sec.

That is not acceptable.

olyman1955 Author

Level 1

30 points

Jun 15, 2022 1:51 PM in response to alberti-nl

These are the 3 settings I can find that I think are the important ones, right? The first one is “General”. the next 3 are the Apple iCloud settings and the next 3 are the GV settings. I tried to set this to the GV setting, but later when I come back, it’s back to the iCloud setting. I have no idea what these settings should look like, the Apple folks set this up 5 or 6 years ago when I bough this MacMini. Do you see anything wrong here? When I clicked on the email to open, it took a few minutes for message part to open. The To:, Cc:, Bcc: Reply To:, Subject:, From: and Message Size: did open, but it took a while for the message to appear. Like I said before, this started just about the same time Apple updated it’s Version 12.4 OS. I’m pretty sure it’s on Apple’s end, but maybe a setting is wrong here. Your tip about holding Shift worked one day, but doesn't seem to work any more. This seems to have happened around the same time Apple went to Version 12.4. That GV is from the Internet Server my Email goes through in Grass Valley, CA. I've been going through them for 28 years now with no problem. Not sure if others will see this post, so I'll repost it to the Community again.

[Image Edited by Moderator to Remove Personal Information]

Jun 27, 2022 8:31 AM in response to Mfiles

I just had to look for a business email. half or 1 minute waiting is absurd.

Funny that in jumping from one mail to another back and forth all at once it opens. but that is just circumstance.

But I'm not a user of Apple software to do systems techie stuff.

Hey guys and dolls, remember, this is why we settled for Apple. [annoyed smiley]

Mac (Retina 4K, 21.5-inch, 2017)

Systeemversie: macOS 12.4 (21F79)

Kernelversie: Darwin 21.5.0

Jul 1, 2022 8:12 AM in response to alberti-nl

Today is another day.

Started out OK. Had re-booted the computer.

Emails fast and good.

Then all at once, after having read an email (that opened fast) , jumped to the one above (that did not open)

Then back to the one that had been open --> and that also did not open.

Maybe there is a buffer of one or two emailsin the program (like a slow writing backlog????)

Anyway, need to tell this.

Mfiles

Level 1

29 points

Jul 5, 2022 11:57 AM in response to olyman1955

So frustrating waiting a minute or two minutes just to open an email. It has to be an Apple issue. Does not happen on my iPhone when emails arrive or on my wife's laptop. Just the Mac Monterey v12.4. I even reloaded the OS, ran a disk repair, deleted then added my email account with no improvement. Sometimes Apple drives my crazy like when Music app opens mysteriously on its own even when not in the startup menu.

Jul 9, 2022 8:35 AM in response to alberti-nl

Now it is evening. I did all kinds of things that could have gone wrong today like before. Open simple mails, complex linked mails, open them at the same time. . .

But it went well. No problems anymore.

So I think it was some bogus that disappeared (with restart??).

Now I say: case closed.

Jul 19, 2022 11:09 AM in response to Old Toad

I have done that (some time ago) but the problem returned.

I had the more than a minute wait just now.

First mail normal opening, then as I jumped to the next - zombie.

I stopped Mail, reopened - the content was there immediately - clicked on: send forward.

No response. Clicked again. No response.

As I opened this page again: the to-be forwarded mail opened = after 15 secs.

Nineteenth or 21st century?

CTnCO

Level 1

14 points

Jul 24, 2022 3:03 PM in response to olyman1955

On a late '15 iMac so this is my terminal OS (wouldn't have updated except needed to purchase MSOffice). Overall a little slow but everything works except Mail. All of the problems listed here. Tried all of the fixes here through OS reinstall. Clearly something Apple should fix. Anyone got the odds on that?

How to resolve Slow Email Opening on macOS Monterey 12.4