olyman1955 Author

Level 1

30 points

How to resolve Slow Email Opening on macOS Monterey 12.4

Seems like ever since my Mac OS Monterey was updated to 12.4, I've had a lot of problems opening my email. I can click on the email envelope to open my email and wait a minute or so for my emails to be downloaded. Then when I click on the email to open, it only opens to show who it's from and the subject, but it may take anywhere from 30 seconds to 2 minutes to fully open the message of the email. Even if it's only 2 or 3 lines. Normally, I could click on the email and it would open completely, whether it was an ad or a letter from someone. Has anyone else had this slow email opening problem?

[Re-Titled by Moderator]

Mac mini, OS X 10.11

Posted on Jun 5, 2022 2:46 PM

Best reply

Mfiles

Level 1

29 points

Posted on Jun 26, 2022 10:39 AM

Here is what worked for me today 6/26/22 (OS Monterey 12.4 on iMac). I went into Mail>Preferences>Privacy and unchecked "Protect Mail Activity." I made sure "Hide IP Address" was checked. Suddenly all my emails will open. It was taking 1-2 minutes or more every day since the last OS update. What a relief. I hope this is useful for you.

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227 replies

Old Toad

Level 10

208,105 points

Jul 25, 2022 9:18 AM in response to CTnCO

Unless you're absolutely married to the Office interface you might give these two, free, open-source apps a try": LibreOffice and SoftMaker FreeOffice 2018. Both can open, edit and save Office douments in MS Office formats or their own format. I prefer LibreOffice and have been using it exclusively since upgrading to Catalina and later OSs.

Jul 26, 2022 5:22 AM in response to alberti-nl

I will try the re-install Montery option.

Note I have an 2017 4K Retina machine. before I had the failure of the Fusion drive; it is still broken and I boot externally.

That already made me rather exasperated.

I was thinking to pass this computer off to my wife, and buy a new high-end iMac for myself (after quite some arguing she agreed).

BUT note (no one is reading this at Apple) that I cannot hand over a computer where the email is slow and unresponsive.

So I think I met my Nemesis at apple here.

I'm stuck.

Hands in the hair. Dispair.

Old Toad

Level 10

208,105 points

Jul 26, 2022 9:10 AM in response to alberti-nl

alberti-nl wrote:

I will try the re-install Montery option.

Note I have an 2017 4K Retina machine. before I had the failure of the Fusion drive; it is still broken and I boot externally.

That's the same machine I have currently and have no problem with Mail's performance. Have you installed and run any "cleaning", "optimizing", "speed-up", anti-virus or VPN apps on your Mac? Run Etrecheck so we can get a good look at your setup.

Jul 26, 2022 9:56 AM in response to Old Toad

The only thing I have is the F-Secure browser protection.

But I have this for over 5 years now, and the latest is the Monetery version.

There was a very smooth transfer to Monterey (I skipped Big Sur) there were no 16 bits-hiccups, I had cleaned as much as possible.

Jul 26, 2022 12:26 PM in response to Old Toad

Thanks, yes the 4K-2017 is a sitting duck; and even more, it is caged in (to use two proverbs).

I have external Thunderbult/SSD and the machine now starts in 35-50 seconds; it is very responsive. Alas, since then, Mail dropped out.

OK, I already was convinced about F-Secure. I did already: Some time ago I de-installed it with their un-installer. Restarted. Same email problems. I concluded: So it is not F-Secure. I know Apple is 'safe' even though I had some malware at some time (you know, the hobby download burden).

NOW: I put the F-Secure on hold (stop active scanning - of browser and mail probably) and a first quick test shows that I did not get a brown-out. Responsive.

Thanks.

Jul 28, 2022 7:24 AM in response to alberti-nl

Old Toad - And even better:

packages like Microsoft powerpoint, Excel etc work faster. Probably they also go through the filtering and checking program of F-Secure. There must be a long backlog or queueueueueue there.

(On my wives machine I had already disabled it, slowing her High Sierra down).

OBDave

Level 1

13 points

Aug 4, 2022 10:37 AM in response to alberti-nl

I have been having this issue sporadically ever since I bought a 2021 MBP16 (M1) which came pre-loaded with Monterey. I used Migration Assistant to move my old content over, and I still have a couple Macs running Mojave. Only the Monterey Mac exhibits this issue. Sometimes I'll go weeks without ever seeing the issue, and sometimes it will happen multiple times a day. If you wait long enough, it always self-corrects. A reboot sometimes works, sometimes doesn't. I've applied every Mojave update that's been pushed out. Problem happened again just now.

The other thing I have noticed, when emails don't load, sometimes Safari also does not load content, but FireFox will. This leads me to believe it has something to do with a content rendering engine, or some other resource shared by Mail.app and Safari. But I have also seen it happen where Mail won't load content but Safari will.

Earlier in this thread people mentioned holding down shift while opening Mail and tinkering with the Mail privacy settings and neither one of those did anything.

Because the problem is intermittent, running in Safe Mode isn't really viable as I'd have to run in Safe Mode for days on end to see if the problem recurs.

olyman1955 Author

Level 1

30 points

Aug 4, 2022 11:29 AM in response to OBDave

Thanks OBDave for your reply. This has been going on since they upgraded to macOS Monterey Version 12.4. There have been so many complaints about this, I'm surprised Apple hasn't responded or fixed this problem. It's very frustrating waiting for my email message to open. Seems to me, someone would have a simple solution short of buying a new computer or reverting back to an older version macOS. I can't believe my software is too old (6 years) and is no longer compatible with this latest Version of Monterey. Hopefully there is an answer out there somewhere. Thanks again.

Don

olyman1955 Author

Level 1

30 points

Aug 4, 2022 4:56 PM in response to Old Toad

Thanks, but I had it in the shop and they did that. Still very, very slow. It may never open sometimes. Don't know why Apple hasn't at least given us a logical explanation. It would be nice to get the real answer instead of so many guesses. Too many people are having the same problem, so there defiantly is a problem, but what is it?

Mfiles

Level 1

29 points

Aug 4, 2022 5:00 PM in response to olyman1955

I have done most everything suggested even downloading a fresh OS Monterey. The only progress so far is that if I close Mail and reopen it SOMETIMES the emails will open but only sometimes. Otherwise I have to wait up to 5 minutes or more before they will start to open. This is ridiculous.

Mfiles

Level 1

29 points

Aug 4, 2022 5:08 PM in response to Old Toad

I'm not installing any non-Apple apps on the computer, just running disc repair, which has done nothing. My past experience with band-aid approaches is not good. Some slowed down the processing speed entirely too much on earlier computers and operating systems. Mail should just work.

olyman1955 Author

Level 1

30 points

Aug 4, 2022 7:37 PM in response to Mfiles

Thanks for all the replies. Obviously, this is a glitch in Apple's macOS Monterey Version 12.4 & 12.5. I've tried most things people have suggested and no change. Had an Apple Tech to my house and even took it into the Apple repair and no one seems to be able to tell me the same thing twice. Everyone has a different theory. Guess I'll just have to wait until a new mac OS comes out other than Monterey.

OBDave

Level 1

13 points

Aug 4, 2022 7:53 PM in response to olyman1955

Well I tried the restarting in Safe Mode to clear the caches and whatever, so I'll report back if that did anything. I recall reading somewhere that MacOS Ventura will have a rewritten mail app with much better search capabilities (I still miss Eudora for this and other reasons, but I've not mustered the courage of transitioning to Thunderbird or something else). So hopefully this bug will be fixed and not too many new ones created.

olyman1955 Author

Level 1

30 points

Aug 5, 2022 1:40 PM in response to Old Toad

I did copy and pasted here, but when I try to send, it says I exceeded the 5000 caricatures. How else can I send this? Email? Maybe I'll try to send half here and the other half in another reply.

EtreCheckPro version: 6.7 (67009)

Report generated: 2022-08-05 13:06:20

Download EtreCheckPro from https://etrecheck.com

Runtime: 10:58

Performance: Poor

Problem: Other problem

Description:

Ever since Apple updated to macOC Monterey Version 12.4 and 12.5, my c

omputer works fine, except for my email. When I click on the envelope

at the bottom, my email opens and shows all my new emails. But, when I

click on an email to open, it opens, but the message may take a minut

e to 5 minutes or more and in some cases it never shows the message. A

fter trying several times, it may open. If I close it and go to the ne

xt one, it me do the same. If I go back to the one I first opened, it

may not show the message again. This gets very frustrating. Then once

in a great while they may open right away. Later they will open but no

t show the message again. Why is this happening with my email only?

Major Issues:

Anything that appears on this list needs immediate attention.

Failing hard drive - This computer has a hard drive that appears to be failing.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.

Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.

Clean up - There are orphan files that could be removed.

Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed.

x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system.

Limited permissions - More information may be available with Full Disk Access.

Kernel extensions present - This computer has kernel extensions that may not work in the future.

Hardware Information:

Mac mini (Late 2014)

Mac mini Model: Macmini7,1

2.6 GHz Dual-Core Intel Core i5 (i5-4278U) CPU: 2-core

8 GB RAM - Not upgradeable

BANK 0/DIMM0 - 4 GB DDR3 1600

BANK 1/DIMM0 - 4 GB DDR3 1600

Video Information:

Intel Iris - VRAM: 1536 MB

Acer S232HL 1600 x 900

Drives:

disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical - 5400 RPM)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [APFS Container] 1000.00 GB

disk1 [APFS Virtual drive] 1000.00 GB (Shared by 6 volumes)

disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (341.19 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] (790 MB used)

disk1s3 - Recovery (APFS) [Recovery] (1.12 GB used)

disk1s4 - VM (APFS) [APFS VM] (4.30 GB used)

disk1s5 (APFS) [APFS Container] (15.42 GB used)

disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (15.42 GB used)

disk1s6 - Update (APFS) (11 MB used)

disk2 - WD Elements 25A2 1.00 TB

External USB 5 Gbit/s USB

disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk2s2 - W*********s (Journaled HFS+) 999.83 GB (615.80 GB used)

disk3 - WD easystore 2625 2.00 TB

External USB 5 Gbit/s USB

disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk3s2 - e*******e 2.00 TB (909.73 GB used)

Mounted Volumes:

disk1s1 - Macintosh HD - Data [APFS Virtual drive]

Filesystem: APFS

Mount point: /System/Volumes/Data

Used: 341.19 GB

Shared values

Size: 1000.00 GB

Free: 636.96 GB

Available: 639.55 GB

disk1s2 - Preboot [APFS Preboot]

Filesystem: APFS

Mount point: /System/Volumes/Preboot

Used: 790 MB

Shared values

Size: 1000.00 GB

Free: 636.96 GB

disk1s4 - VM [APFS VM]

Filesystem: APFS

Mount point: /System/Volumes/VM

Used: 4.30 GB

Shared values

Size: 1000.00 GB

Free: 636.96 GB

disk1s5s1 - Macintosh HD [APFS Snapshot]

Filesystem: APFS

Mount point: /

Read-only: Yes

Used: 15.42 GB

Shared values

Size: 1000.00 GB

Free: 636.96 GB

Available: 639.55 GB

disk1s6 - Update

Filesystem: APFS

Mount point: /System/Volumes/Update

Used: 11 MB

Shared values

Size: 1000.00 GB

Free: 636.96 GB

disk2s2 - W*********s

Filesystem: Journaled HFS+

Mount point: /Volumes/W*********s

Owners enabled: No

Used: 615.80 GB

Size: 999.83 GB

Free: 384.03 GB

disk3s2 - e*******e

Mount point: /Volumes/e*******e

Used: 909.73 GB

Size: 2.00 TB

Free: 1.09 TB

olyman1955 Author

Level 1

30 points

Aug 5, 2022 1:46 PM in response to Old Toad

Here's more of the report. More to follow.

Network:

Interface en0: Ethernet

Interface en5: iPhone

Interface en1: Wi-Fi 2

802.11 a/b/g/n/ac

Interface bridge0: Thunderbolt Bridge

System Software:

macOS Monterey 12.5 (21G72)

Time since boot: About 4 hours

Configuration Files:

/etc/hosts - Count: 112710

Notifications:

Speedtest.app

38 notifications

Security:

Gatekeeper: App Store and identified developers

System Integrity Protection: Enabled

Antivirus software: Apple and Malwarebytes

Unsigned Files:

Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist

Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGINserver

Details: Exact match found in the legitimate list - probably OK

Running app: /Library/Printers/Brother/Utilities/Server/USBserver.app/Contents/MacOS/USBserver

Running app: /Library/Printers/Brother/Utilities/Server/NETserver.app/Contents/MacOS/NETserver

Running app: /Users/Shared/Apowersoft/Mac Apowersoft Helper/ApowersoftHelper.app/Contents/MacOS/ApowersoftHelper

Plugin: /Library/Audio/Plug-Ins/HAL/Apowersoft Audio Device.driver

Apps: 9

Old Applications:

29 x86-only apps

Kernel Extensions:

/Library/Extensions

[Not Loaded] BJUSBMP.kext - jp.co.canon.bj.kext.BJUSBMP (2.5.0)

[Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (1.3.6)

System Launch Daemons:

[Not Loaded] 37 Apple tasks

[Loaded] 191 Apple tasks

[Running] 152 Apple tasks

[Other] One Apple task

System Launch Agents:

[Not Loaded] 15 Apple tasks

[Loaded] 186 Apple tasks

[Running] 155 Apple tasks

Launch Daemons:

[Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-19)

[Loaded] com.empiatech.cmio.DPA.plist (eMPIA Technology Corp. - installed 2019-09-03)

[Loaded] com.fxfactory.FxFactory.helper.plist (Noise Industries, LLC - installed 2022-07-26)

[Loaded] com.google.keystone.daemon.plist (Google LLC - installed 2022-04-18)

[Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2022-07-16)

[Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2022-07-08)

[Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2021-06-26)

[Not Loaded] com.teamviewer.teamviewer_service.plist (Not signed - installed 2021-06-22)

Launch Agents:

[Running] com.brother.LOGINserver.plist (Not signed - installed 2018-08-29)

[Loaded] com.google.keystone.agent.plist (Google LLC - installed 2022-04-18)

[Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2022-04-18)

[Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2022-07-08)

[Not Loaded] com.teamviewer.teamviewer.plist (Not signed - installed 2021-06-22)

[Not Loaded] com.teamviewer.teamviewer_desktop.plist (Not signed - installed 2021-06-22)

User Launch Agents:

[Other] com.logmein.GoToMeeting.G2MAIRUploader.plist (Not signed - installed 2020-05-01)

[Other] com.logmein.GoToMeeting.G2MUpdate.plist (Not signed - installed 2020-05-01)

[Loaded] com.macpaw.CleanMyMac4.Updater.plist (MacPaw Inc. - installed 2022-07-29)

User Login Items:

[Running] CleanMyMac X Menu (MacPaw Inc. - installed 2022-07-13)

Modern Login Item

/Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app

[Not Loaded] Autoupdate (MacPaw Inc. - installed 2022-07-13)

Modern Login Item

/Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app/Contents/Frameworks/DevMateKit.framework/Versions/A/Resources/Autoupdate.app

[Running] CleanMyMac X HealthMonitor (MacPaw Inc. - installed 2022-07-13)

Modern Login Item

/Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app/Contents/Library/LoginItems/CleanMyMac X HealthMonitor.app

[Running] Garmin Express (Garmin International - installed 2019-05-30)

Application

/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app

[Running] Garmin Express Service (Garmin International - installed 2019-05-30)

Modern Login Item

/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app

[Not Loaded] SpeedTestHelper (App Store - installed 2022-05-04)

Modern Login Item

/Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app

[Not Loaded] iHeartRadioHelper (App Store - installed 2017-10-22)

Modern Login Item

/Applications/iHeartRadio.app/Contents/Library/LoginItems/iHeartRadioHelper.app

How to resolve Slow Email Opening on macOS Monterey 12.4