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How to resolve Slow Email Opening on macOS Monterey 12.4

Seems like ever since my Mac OS Monterey was updated to 12.4, I've had a lot of problems opening my email. I can click on the email envelope to open my email and wait a minute or so for my emails to be downloaded. Then when I click on the email to open, it only opens to show who it's from and the subject, but it may take anywhere from 30 seconds to 2 minutes to fully open the message of the email. Even if it's only 2 or 3 lines. Normally, I could click on the email and it would open completely, whether it was an ad or a letter from someone. Has anyone else had this slow email opening problem?


[Re-Titled by Moderator]

Mac mini, OS X 10.11

Posted on Jun 5, 2022 2:46 PM

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Question marked as Top-ranking reply

Posted on Jun 26, 2022 10:39 AM

Here is what worked for me today 6/26/22 (OS Monterey 12.4 on iMac). I went into Mail>Preferences>Privacy and unchecked "Protect Mail Activity." I made sure "Hide IP Address" was checked. Suddenly all my emails will open. It was taking 1-2 minutes or more every day since the last OS update. What a relief. I hope this is useful for you.

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227 replies

Aug 5, 2022 1:48 PM in response to olyman1955

This should be all of the report. Hope it helps.

[Running] ApowersoftHelper (Not signed - installed 2020-01-06)

        Application

        /Users/Shared/Apowersoft/Mac Apowersoft Helper/ApowersoftHelper.app


    [Running] Android File Transfer Agent (Google, Inc. - installed 2021-04-07)

        Application

        ~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app


User Internet Plug-ins:

    ZoomUsPlugIn: 4.5.1 (3284.0829) (Zoom Video Communications, Inc. - installed 2019-09-03)


Audio Plug-ins:

    Apowersoft Audio Device: 1.0.1.0 (? - installed 2019-07-30)

    TVRemoteAudio: 1.0.1 (TeamViewer GmbH - installed 2021-06-22)


CoreMediaIO Plug-ins:

    EmpiaTechCMIODevice: 19.143.17 (eMPIA Technology Corp. - installed 2019-09-03)


Backup:

    Time Machine information is limited without Full Disk Access

    Destinations: 

        e*******e [Local] (Last used)


Performance:

    System Load: 1.62 (1 min ago) 1.36 (5 min ago) 1.38 (15 min ago)

    Nominal I/O usage: 0.52 MB/s

    File system: 120.86 seconds (timed out)

    Write speed: 34 MB/s

    Read speed: 36 MB/s


CPU Usage Snapshot:

    Type Overall

    System: 2 %

    User: 3 %

    Idle: 95 %


Top Processes Snapshot by CPU:

    Process (count) CPU (Source - Location)

    WindowServer 11.52 % (Apple)

    EtreCheckPro 2.68 % (Etresoft, Inc.)

    kernel_task 2.20 % (Apple)

    USBserver 0.16 % (Not signed - /Library/Printers/Brother/Utilities/Server/USBserver.app)

    RTProtectionDaemon 0.12 % (Malwarebytes Corporation)


Top Processes Snapshot by Memory:

    Process (count) RAM usage (Source - Location)

    EtreCheckPro 654 MB (Etresoft, Inc.)

    com.apple.WebKit.Networking (2) 216 MB (Apple)

    CleanMyMac X Menu.app 193 MB (MacPaw Inc.)

    Safari 151 MB (Apple)

    Mail 151 MB (Apple)


Top Processes Snapshot by Network Use:

    Process Input / Output (Source - Location)

    mDNSResponder 254 KB / 64 KB (Apple)

    Mail 130 KB / 45 KB (Apple)

    netbiosd 24 KB / 32 KB (Apple)

    apsd 10 KB / 32 KB (Apple)

    geodMachServiceBridge 0 B / 0 B (Apple)


Top Processes Snapshot by Energy Use:

    Process (count) Energy (0-100) (Source - Location)

    WindowServer 4 (Apple)

    USBserver 0 (Not signed - /Library/Printers/Brother/Utilities/Server/USBserver.app)

    RTProtectionDaemon 0 (Malwarebytes Corporation)

    mDNSResponder 0 (Apple)

    CleanMyMac X HealthMonitor.app 0 (MacPaw Inc.)


Virtual Memory Information:

    Physical RAM: 8 GB


    Free RAM: 636 MB

    Used RAM: 4.28 GB

    Cached files: 3.10 GB


    Available RAM: 3.72 GB

    Swap Used: 0 B


Software Installs (past 60 days):

    Install Date Name (Version)

    2022-06-22 Numbers (12.1)

    2022-06-22 Pages (12.1)

    2022-06-22 Keynote (12.1)

    2022-06-30 XProtectPlistConfigData (2161)

    2022-07-15 Full Deck Solitaire (1.96)

    2022-07-16 Malwarebytes for Mac (1.0)

    2022-07-26 FxFactory (8.0.3)

    2022-07-29 macOS 12.5 (12.5)

    2022-08-05 XProtectPayloads (68)


Clean up:

    /Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist

        /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service

        Executable not found

    /Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist

        /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Desktop

        Executable not found

    ~/Library/LaunchAgents/com.logmein.GoToMeeting.G2MAIRUploader.plist

        ~/Library/Application Support/LogMeInInc/GoToMeeting/G2MUpload

        Executable not found

    /Library/LaunchAgents/com.teamviewer.teamviewer.plist

        /Applications/TeamViewer.app/Contents/MacOS/TeamViewer

        Executable not found

    ~/Library/LaunchAgents/com.logmein.GoToMeeting.G2MUpdate.plist

        ~/Library/Application Support/LogMeInInc/GoToMeeting/G2MUpdate

        Executable not found


Diagnostics Information (past 7-30 days):

    2022-08-04 17:07:06 signpost_reporter - High CPU Use (2 times)

        Executable: /usr/libexec/signpost_reporter


    2022-08-04 14:16:19 Google Earth Pro.app - High CPU Use (5 times)

        Executable: /Applications/Google Earth Pro.app


    2022-08-02 16:00:20 Final Cut Pro - Crash

        Executable: /Applications/Final Cut Pro.app


    2022-08-02 08:48:43 Full Deck Solitaire.app - Hang

        Executable: /Applications/Full Deck Solitaire.app


    2022-08-01 15:35:56 Safari.app - Hang

        Executable: /Applications/Safari.app


    2022-07-31 16:01:02 EmpiaTechCMIODeviceAssistant - Crash

        Executable: /Library/CoreMediaIO/*/EmpiaTechCMIODevice.plugin


    2022-07-31 11:00:31 OtherUsersStorageExtension - High CPU Use

        Executable: /System/Library/PrivateFrameworks/StorageManagement.framework/PlugIns/OtherUsersStorageExtension.appex/Contents/MacOS/OtherUsersStorageExtension


    2022-07-31 08:46:53 CleanMyMac X Menu - Crash (3 times)

        Executable: /Applications/CleanMyMac X.app



End of report


Aug 5, 2022 3:30 PM in response to Old Toad

Actually, I didn't see an Additional Text button, that's why I ended up sending it in smaller chunks. I guess it came over ok. That stuff is all Greek to me. I did figure out how to Uninstall "CleanMy Mac". When I had a Tech out to my house, he saw that in my file and said it was safe, so he added it to my tool bar. That was a problem I had for years with Windows, when I downloaded a program I wanted, they would sneak in a virus or something. I try not to download anything on my Mac unless it comes from Apple. I use my Mac for check what's happening in the world, Stock Market, Email and search for where to buy something. I also have FCPX for my editing movies. I have 2 external hard drives added to my system for saving my videos in. One is 1TB and one is 2 TB. There's still a lot of space on both, plus over 600GB on the Mac hard drive. This Mac has been sufficient enough for me, but if i ever get another Mac, it will have more hard drive and RAM. I used Windows for over 20 years. This is the first Mac I've had and I'm still learning after 6 years. After Uninstalling "CleanMyMac" I found several folders in the "Download" section, so I moved them to trash. I hope that was right. I'll run Etrecheck again sometime next week. Thanks for your help.

Aug 5, 2022 3:43 PM in response to OBDave

You're the first person I heard say they use Eudora. I thought I was the only one. I use to live in the foothills above Sacramento and got the Internet from a company in Grass Valley, CA. They were the ones that set me up with Eudora. The only problem was, I had to download the program every time I go a new computer and one at a time reinstall my contacts. I got my Mac about 6 years ago and Apple setup my email so I still have my same email address I've had for over 20 years. I also use the program "Magic Mail" that I can use on any computer that connects me to the Grass Valley server so I can get my email that way when my Apple acts up like it is now. You say MacOS Ventura will fix this email problem when it comes out? Is Ventura newer that Monterey? There was a good tip from "Old Toad that I tried. I hope it works. I'll know more next week. I hope this Ventura comes out soon.


Aug 5, 2022 9:56 PM in response to olyman1955

@olyman1955: I was a software engineer at Qualcomm from 1995-2005, and Qualcomm was the publisher for Eudora at that time. Still my favorite email program. Apparently when Qualcomm decided to stop supporting it, they released it as an open source project called Penelope, which was to be a plug-in for Mozilla Thunderbird. But as far as I can tell, nobody ever did anything with it.


Mail.app works OK. My biggest gripes are that the search function is terrible, and attachments get scattered into a million different folders. It would be nice if all the attachments went to the same place. I have no idea why Apple does things this way, it's pretty awful from a user standpoint.

Aug 5, 2022 11:29 PM in response to OBDave

I still have Eudora on all my Windows computers. Not sure how Apple set up my Man 6 years ago, but I use the same email address from Grass Valley, CA. I assume you worked for Qualcomm by Sacramento? I worked for Coherent Laser Co. in Auburn, just up the hill from Sac. for 10 years then opened my own Awards business in my shop at home.

Aug 13, 2022 4:01 AM in response to olyman1955

Same problem here. Monterey 12.5. I noticed you can speed things up if you click reply. It then shows the message from the sender without delay. But... you have then created a draft that - if you don't really want to reply - you will have to throw away later. Would be nice if Apple could come up with a patch, because this is very cumbersome.

Aug 13, 2022 10:42 AM in response to Old Toad

Hi Old Toad, yes, this has been done. I've had a Tech to my house and took it to an Apple repair shop. No one seems to know what has caused this problem. I still say it's do to Apples 12.4 upgrade to macOS Monterey. Apple should be aware of this problem by now, since there are dozens of others that have the same problem. They need to fix this.

Aug 13, 2022 10:53 AM in response to Old Toad

Yes, I installed it the first day it came out hoping it would solve the problem, but it didn't. This problem started right after I installed Monterey 12.4. Seems to me with all these Apple experts out there and the number of complaints, someone or Apple would have an answer. This is really getting frustrating. I hope I don't have to go back to Windows.

Aug 15, 2022 11:00 AM in response to OBDave

I noticed this problem several months ago, where my emails take forever to open so I can read them. This started with Monterey 12.4 and still shows the same problem with 12.5. Looks like a lot of folks are having the same problem and some cures suggested by Apple, is to buy anew computer. If this is the kind of service Apple is going to provide, saying to buy a new computer, if I do, it will be Windows. If it ain't broke, don't fix it.

Aug 15, 2022 11:01 AM in response to cfgm12

I noticed this problem several months ago, where my emails take forever to open so I can read them. This started with Monterey 12.4 and still shows the same problem with 12.5. Looks like a lot of folks are having the same problem and some cures suggested by Apple, is to buy anew computer. If this is the kind of service Apple is going to provide, saying to buy a new computer, if I do, it will be Windows. If it ain't broke, don't fix it.

Aug 15, 2022 11:02 AM in response to OBDave

I noticed this problem several months ago, where my emails take forever to open so I can read them. This started with Monterey 12.4 and still shows the same problem with 12.5. Looks like a lot of folks are having the same problem and some cures suggested by Apple, is to buy a new computer. If this is the kind of service Apple is going to provide, saying to buy a new computer, if I do, it will be Windows. If it ain't broke, don't fix it.

How to resolve Slow Email Opening on macOS Monterey 12.4

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