MacBook Pro M1 Max and Philips 499P9H Ethernet problem

Hi.

Had the 2019 MBP Pro connected to the Philips monitor, and everything worked.

Just switched to MBP M1 Max, and the computer do not receive any net connection through the USB-C cable, like the older model did.

Any idea if there have been any change of things making this setup not working the same way anymore?

MacBook Pro (2020 and later)

Posted on Jun 8, 2022 6:20 AM

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Question marked as Top-ranking reply

Posted on Jul 3, 2022 11:06 AM

y_p_w wrote:
I'm thinking maybe it needs some sort of driver in order to connect to internet through USB-C.


Found it.


https://www.usa.philips.com/c-p/499P9H_27/brilliance-329-superwide-curved-lcd-display/support


It has a download for the USB-C ethernet drivers. It's near the bottom (at "Software & Drivers") and downloads as a 34 MB zip file. I tried downloading it on my MBP and it automatically unzips and with a folder that (at least today) is called "LAN Drivers_20220127" with separate zipped drivers for Windows 7, Windows 8, Windows 10, Windows 11, and MacOS. Not sure why, but there's no way to download just the MacOS version - it comes as a package with all of the drivers. The MacOS driver is called Mac OS_v1.0.21_20201019.zip and unzips as an Apple Disk Image file called RTUNICv1.0.21.dmg.

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5 replies
Question marked as Top-ranking reply

Jul 3, 2022 11:06 AM in response to y_p_w

y_p_w wrote:
I'm thinking maybe it needs some sort of driver in order to connect to internet through USB-C.


Found it.


https://www.usa.philips.com/c-p/499P9H_27/brilliance-329-superwide-curved-lcd-display/support


It has a download for the USB-C ethernet drivers. It's near the bottom (at "Software & Drivers") and downloads as a 34 MB zip file. I tried downloading it on my MBP and it automatically unzips and with a folder that (at least today) is called "LAN Drivers_20220127" with separate zipped drivers for Windows 7, Windows 8, Windows 10, Windows 11, and MacOS. Not sure why, but there's no way to download just the MacOS version - it comes as a package with all of the drivers. The MacOS driver is called Mac OS_v1.0.21_20201019.zip and unzips as an Apple Disk Image file called RTUNICv1.0.21.dmg.

Jul 3, 2022 10:54 AM in response to leroydouglas

leroydouglas wrote:


SteinarBraa wrote:

MacBook Pro M1 Max and Philips 499P9H Ethernet problem

Had the 2019 MBP Pro connected to the Philips monitor, and everything worked.
Just switched to MBP M1 Max, and the computer do not receive any net connection through the USB-C cable, like the older model did.
Any idea if there have been any change of things making this setup not working the same way anymore?


Ethernet problem...?
are you asking about the monitor or your Ethernet


Looked it up, and this monitor has an ethernet port and a USB-C port, along with HDMI and DisplayPort inputs. My guess (we'll of course have to wait for confirmation) is that the OP used a USB-C to USB-C cable (at least USB 3.1) to connect video, and it could additionally handle networking from the ethernet port along the same cable.


https://geektech.me/philips-brilliance-499p9h-review-49-inch-aircraft-carrier-monitor/



I'm thinking maybe it needs some sort of driver in order to connect to internet through USB-C.

Jul 3, 2022 9:57 AM in response to SteinarBraa

SteinarBraa wrote:

MacBook Pro M1 Max and Philips 499P9H Ethernet problem

Had the 2019 MBP Pro connected to the Philips monitor, and everything worked.
Just switched to MBP M1 Max, and the computer do not receive any net connection through the USB-C cable, like the older model did.
Any idea if there have been any change of things making this setup not working the same way anymore?



Ethernet problem...?

are you asking about the monitor or your Ethernet



You do not sat what exact cable/adapter this is ...(?)


Connect your Mac to the internet using Ethernet - Apple Support


Connect a display to your Mac - Apple Support



Jul 3, 2022 11:23 AM in response to y_p_w

If Phillips used the same common chip that every other Mac Ethernet add-on uses, a driver is built into macOS, and is available by following the little procedure I suggested above. Downloading and installing a Driver should only needed if nothing comes up in


system preferences >Network


I hope SteinarBraa will let us know what they discover about this.





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MacBook Pro M1 Max and Philips 499P9H Ethernet problem

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